Player Safety Team Leader

Topgolf International, Inc.; Greater London; On-site; Full time

Job summary

A leading company in the entertainment industry is seeking a Safety Manager to oversee player safety and ensure compliance with safety protocols. The ideal candidate will possess strong conflict resolution skills, operational experience in hospitality, and exceptional communication abilities. This full-time role includes night shifts and weekends, providing benefits such as discounted meals and employee discounts.

Benefits

Discounted or free food

Employee discount

On-site parking

Qualifications

• Operational experience in entertainment, retail, or hospitality.
• Strong oral and written communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor players for intoxication and manage safety protocols.
• Maintain communication with management and local law enforcement.
• Support management in accident response and reporting.

Skills

Guest service skills

Communication

Conflict resolution

Tools

Microsoft Office

Job description

Key Responsibilities

· Monitor players for signs of intoxication and act accordingly

· Listen for signs of conflict between players or parties

· Ensure bay occupancy maximums are adhered to

· Enforce general safety rules such as the red-line, nets, and the elimination of trick shots and horseplay

· Deploy de-escalation techniques when safety rules are not being followed

· Remain alert for any suspicious persons or activities and reports immediately to venue security

· Use of radio communication procedures and corresponding codes

· Partner with management to develop protocols for warnings, stoppage of game play, slowing or discontinuation of alcohol service, removal from venue, and membership suspensions/bans

· Make recommendations for safety enhancements as needed

· Keep Director of Operations apprised of safety and security trends and opportunities

· Support management with accident response, investigation and claim reporting

· Oversee management and scheduling of third party security company

· Liaison with local law enforcement as applicable

· Additional tasks and project assistance as requested by Director of Operations

What We're Looking For

• Calm under pressure
• The successful candidate will have operational experience in the entertainment, retail, or hospitality industries (Demonstrated experience with dealing with the public)
• Confident and self-aware when dealing with difficult or emotional interactions
• Does not shy away from confrontation; utilizes skills and techniques to reduce conflict
• Comfortable communicating with diverse populations, including players of all ages and skill level
• Ability to exhibit patience and positivity while being assertive and firm when appropriate
• Strong guest service skills and professionalism
• Excellent oral and written communication skills including spelling, grammar, and punctuation skills.
• Experience in roles requiring the ability to work independently, anticipate next steps, take initiative, exercise discretion and sound judgment and work collaboratively as a member of the team.
• Demonstrated proficiency using Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Proficiency in using risk management information systems preferred.
• Availability to work nights, weekends, and holidays to support the business

Job Types: Full-time, Permanent

Pay: £12.93 per hour

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• Night shift
• Weekend availability

Work Location: In person