Player Safety Team Lead

Topgolf International, Inc.; Chigwell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading entertainment venue is seeking a Supervisor to lead a diverse team in delivering exceptional service and performance. This role includes monitoring team dynamics, fostering an inclusive culture, and ensuring compliance with company policies. Ideal candidates will have strong leadership skills and experience in a supervisory role, with the ability to inspire and motivate others.

Qualifications

• Proven experience in a leadership or supervisory role.
• Ability to motivate and inspire a diverse team.
• Availability to work varied shifts, including evenings and weekends.

Responsibilities

• Provide leadership and guidance to team members.
• Monitor and evaluate team performance.
• Promote a positive and inclusive team culture.

Skills

Communication

Interpersonal skills

Problem-solving

Organizational skills

Time-management

Leadership

Education

High school diploma or equivalent

Tools

Relevant software and tools

Job description

Job Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Critical Skills & Experience Requirements

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availabilit to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs