Player Care Manager - First Team

Tottenham Hotspur Football Club; Enfield; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player seeks a dedicated Player Care Manager to enhance the well-being of its men's first-team players. This role focuses on providing comprehensive support, ensuring players integrate smoothly into the club while maintaining a healthy work-life balance. You will oversee relocation, health services, and personal development programs, fostering strong relationships with players and their families. Join a forward-thinking organization that values innovation and collaboration, and make a significant impact on the lives of professional athletes. This is a unique opportunity to shape the player experience in a dynamic and high-performance environment.

Qualifications

• Experience in player care or welfare roles, ideally in professional sports.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage player welfare and integration into the club.
• Coordinate health and lifestyle services for players.
• Support players in personal development and career progression.

Skills

Player Care Management

Interpersonal Skills

Problem-Solving

Project Management

Confidentiality

Communication

Organizational Skills

Cultural Sensitivity

Education

Degree in Sports Psychology or Welfare

Experience in Professional Football

Job description

Who We Are

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.

We’re at our brightest when we’re all together. Our Club, our teams, our community.

There is only one Hotspur. Tottenham Hotspur

The Role:

The Club is seeking a Player Care Manager to manage the well-being of the men's first-team players, providing comprehensive support both on and off the field, ensuring smooth integration into the club, and helping maintain a healthy work-life balance for optimal performance.

Job Purpose:

To oversee the welfare and well-being of the men's first-team players, ensuring they receive exceptional support both on and off the field, helping them settle into their roles at the club, and maintain a healthy work-life balance to perform at the highest level.

About You

• Manage all aspects of player care for the men’s first-team squad, ensuring players’ needs are met both professionally and personally
• Oversee player relocation, housing, and settling-in services for first team players and their families
• Coordinate player health, lifestyle, and well-being services, ensuring support for physical, mental, and emotional health
• Plan and deliver individualized support for players' personal development, including career progression advice, education, and post-retirement planning
• Administer player travel and logistics, including transportation arrangements, accommodation, and necessary documents for international travel and matches
• Devise programs to support players’ integration into the community and foster positive relationships with club staff, sponsors, and fans
• Support players in managing media and public relations interactions, ensuring they have the tools to navigate external pressures
• The management of external contractors utilized by players
• Work in conjunction and support the football administration team
• Develop strong relationships with players and their families to understand their personal needs and create a supportive environment
• Help manage resources dedicated to player care, ensuring cost-efficiency and effective service delivery
• Manage any safeguarding requirements related to players and their families, working closely with relevant stakeholders
• Collaborate with the medical, performance, and coaching staff to ensure players’ holistic development is supported both on and off the field
• Due to the nature of the role, some out-of-office hours work may be required, including evenings, overnights, weekends, and match days

What you will bring

Person Specification

• Thinks ahead, generates innovative ideas
• Values & respects others, builds relationships, collaborates
• Gets things done, delivers to the highest of standards, takes responsibility
• Empathetic and compassionate with excellent interpersonal skills
• Strong problem-solving abilities, with a proactive approach to addressing player concerns
• Discreet, with the ability to handle sensitive information appropriately
• Able to work independently, prioritizing tasks effectively
• Highly organized with exceptional time-management skills
• Strong communicator, both written and verbal
• Flexible, with a positive attitude and willingness to adapt to changing demands

Skills & Experience

Essential:

• Proven experience in a player care or welfare role, ideally within professional football or a similar high-performance environment
• Experience in managing and supporting high-profile individuals in both personal and professional capacities
• A comprehensive understanding of the physical, mental, and emotional needs of professional athletes
• Excellent organizational and project management skills, with the ability to multitask and meet deadlines
• Strong communication skills with the ability to build trust and rapport with players, families, and staff
• High level of confidentiality and professionalism
• Ability to work under pressure in a fast-paced, high-stakes environment
• Possess the ability to effectively manage individuals in challenging and high-pressure situations
• Capable of building rapport with individuals from diverse backgrounds and nationalities
• An attentive listener with the ability to connect and foster strong relationships with family members
• A thorough understanding of the processes involved in moving in and setting up a home environment
• A fundamental understanding of owning and operating a motor vehicle

Desirable:

• A background in sports psychology, welfare, or coaching would be advantageous
• Knowledge of the unique challenges faced by international players adapting to life in the UK
• Experience with relocation services, travel management, or contract negotiations is a plus
• Proven experience in managing and leading teams effectively
• Full UK driving license
• Proficiency in additional languages is preferred

The Tottenham Hotspur Way

Is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.

Our values that bind us:

DREAM THE IMPOSSIBLE – Impossible made possible when we think outside the box

DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world

DO IT OUR WAY – Win the right way, never at all costs.

Our Responsibility to you

Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.