Platform Services Engineer (Stores)

Domino's Pizza Group plc; Milton Keynes; Hybrid; GBP 65,000 - 82,000; Full time

Job summary

Domino’s UK & Ireland is seeking a Platform Services Engineer (Stores) on a 12-month fixed-term contract based in Milton Keynes with a hybrid working model. You will own and evolve store technology platforms, ensuring security, reliability, and performance to support day-to-day operations.

You will collaborate across teams to deploy upgrades, automate routines, and improve platform resilience while balancing rapid delivery with operational stability.

Qualifications

• Experience supporting business-critical platforms and infrastructure across on-prem and cloud environments.
• Strong technical expertise in Microsoft technologies, Azure, AD, networking, and core infrastructure.
• Proactive problem-solving with root-cause analysis and fix implementation.
• Experience upgrading platforms and delivering service improvements.

Responsibilities

• Own and support store technology platforms and infrastructure for security, stability, performance and availability.
• Support integrations enabling stores to trade, including POS, online ordering and platform services.
• Monitor platform health, identify risks, and implement reliability improvements for stores.
• Lead incident investigations and drive permanent fixes to minimise disruption.
• Plan and deliver upgrades, patches and changes with operational support in mind.
• Maintain production and non-production environments used by store systems.
• Collaborate with Store Technology, Security, Architecture and Delivery teams.
• Engage with franchisees, suppliers and partners to resolve issues and deliver improvements.
• Identify opportunities to automate repetitive tasks and reduce technical debt.

Skills

Platform maintenance

Azure cloud

AD/Networking

Automation mindset

Stakeholder comms

Incident resolution

Change management

Job description

About The Role

You Bring the Flavour. Together, We Deliver Delicious.

Technology plays a vital role in helping Domino's deliver great experiences to customers and stores across the UK and Ireland. As a Platform Services Engineer, you'll help build, support, and evolve the infrastructure that powers our business, from critical on-premise environments to our growing cloud platforms.

Join us on a 12-month fixed-term contract as a Platform Services Engineer (Stores), based in Milton Keynes with a hybrid working model. You'll be part of a collaborative team delivering impactful projects, tackling complex technical challenges, and helping shape the future of our technology landscape. If you're motivated by continuous improvement, enjoy solving problems, and want to make a genuine difference to how technology supports our business, we'd love to hear from you.

What You'll Bring

We're looking for someone who combines strong technical expertise with curiosity, ownership, and a passion for continuously improving the services that power our business.

You’ll ideally bring:

• Proven experience supporting, maintaining, and evolving business-critical platforms and infrastructure across on-premise and cloud environments.
• Strong technical expertise across Microsoft technologies, Azure, Active Directory, networking, virtualisation, and core infrastructure services, with the ability to translate technical concepts into practical business outcomes.
• A proactive and analytical approach to problem-solving, with experience identifying root causes, reducing recurring issues, and improving platform reliability.
• Experience delivering platform upgrades, technology change, and service improvements, balancing operational stability with ongoing innovation and transformation.
• A strong sense of ownership and accountability, with the ability to manage priorities, communicate effectively with stakeholders, and work collaboratively across technical and business teams.
• A continuous improvement mindset, with a passion for automation, optimisation, knowledge sharing, and developing technical capability within the team.
• Experience supporting retail, hospitality or operational technology platforms, with an understanding of how technology impacts front-line users, store operations and customer experience.

What You’ll Be Doing

As a Platform Services Engineer, you’ll be responsible for the operational health, stability, security and continuous improvement of the technology platforms that power Domino’s stores across the UK and Ireland. Working across both operational and infrastructure services, you’ll help ensure our stores can continue serving customers effectively by maintaining resilient, reliable and supportable technology solutions. This role plays a key part in supporting and evolving store systems, integrations and services that are critical to day-to-day store operations.

You will:

• Own and support business-critical store technology platforms and infrastructure, ensuring services remain secure, stable, performant and available to support store operations.
• Support the technology and integrations that enable stores to trade effectively, including point of sale, online ordering, operational systems and supporting platform services.
• Proactively monitor platform health, identify risks and trends, and implement improvements that enhance reliability, store experience and business performance.
• Lead technical investigation and resolution of complex incidents and problems, driving root cause analysis and permanent fixes to minimise disruption to stores and customers.
• Plan and deliver platform upgrades, releases, patches and infrastructure changes, ensuring solutions are supportable, scalable and aligned with operational needs.
• Manage and maintain production and non-production environments that support store systems, helping ensure successful testing, deployment and service continuity.
• Collaborate with Store Technology, Security, Architecture, Delivery and Support teams to ensure technology solutions meet the needs of stores while remaining secure, resilient and maintainable.
• Work with internal stakeholders, franchisees, suppliers and technology partners to investigate issues, deliver improvements and support the successful operation of store-facing technology.
• Identify opportunities to automate repetitive activities, reduce technical debt and improve operational support processes across the store technology landscape.
• Create and maintain technical documentation, support processes and knowledge articles to improve supportability and reduce dependency on individual knowledge holders.
• Provide technical leadership and operational readiness support for new store technology initiatives, ensuring solutions can be effectively transitioned into BAU support.

How We Will Support You

At Domino’s, we know our people do their best work when they are trusted, empowered, and supported to grow.

You’ll benefit from:

• The opportunity to take ownership of business-critical technology platforms that directly support stores, customers, and business operations.
• Exposure to a diverse technology landscape spanning cloud services, infrastructure, e-commerce platforms, and operational systems.
• Opportunities to work on strategic technology transformation, modernisation, and innovation initiatives.
• Ongoing professional development, access to learning resources, certifications, and career development opportunities.
• A collaborative and supportive team environment where knowledge sharing, continuous improvement, and new ideas are encouraged.
• The autonomy to influence technical decisions, recommend improvements, and help shape the future direction of our platforms and services.
• Recognition for the impact you make and the expertise you bring to the team.

About Us

Domino’s UK & Ireland

Who are we? A forward-thinking, inclusive world’s leading pizza company:

Domino’s is the world’s leading pizza company, with over 1,300 stores across the UK and Ireland. We’re committed to using the freshest, highest-quality ingredients to create over 110 million delectable pizzas each year. Plus, we’re a tech-savvy and data driven bunch – 90% of our system sales come through digital channels and 75% of our digital orders coming via the app we have 9.5 million active app customers!

Our mission? To be the go-to choice for food delivery and collection by crafting hot, freshly made pizzas that earn us accolades and the loyalty of millions of pizza enthusiasts worldwide. We’re all about innovation, growth, and a commitment to excellence.

At Domino’s, we embrace the power of diversity and foster an inclusive environment where everyone feels valued, respected, and empowered. We celebrate the uniqueness of each individual, regardless of their identity, background, or any other characteristic. When you join our team, you join a family that welcomes and celebrates authenticity!

Our recipe for success? Our DomiDNA:

• We Mean Business
• We Always Deliver
• We’re Open to New Flavours
• We’re Tastier Together

If you share our values and are ready to be part of a world-class team that’s as passionate about people as we are about pizza,