Platform Manager Service Now

PRIMARK; Reading; On-site; GBP 80,000 - 120,000; Full time

Job summary

Primark is seeking a Platform Manager - ServiceNow to lead the strategic direction, development and ongoing optimisation of the ServiceNow platform. You will drive governance, innovative improvements and long-term platform growth across technology and business stakeholders.

Reporting to Technology leadership, this role shapes platform strategy, oversees upgrades and ensures stability, security and value delivery for enterprise services.

Qualifications

• Extensive experience managing enterprise platforms with deep ServiceNow expertise.
• Strong knowledge of ITSM, CMDB, HRSD and related capabilities.
• Proven ability to develop and execute platform strategies and roadmaps.
• Experience leading technical teams in large, complex organisations.

Responsibilities

• Define and manage the ServiceNow platform strategy, roadmap and long-term vision.
• Lead the delivery of platform enhancements, upgrades and new capabilities.
• Manage relationships with key business stakeholders to align priorities.
• Ensure platform stability, performance, security and availability across all ServiceNow services.
• Oversee third-party vendors, service providers and platform budgets.
• Establish governance, risk and compliance controls for the platform.
• Lead, coach and develop platform and engineering teams to drive high performance.

Skills

ServiceNow

ITIL

Agile

Leadership

Stakeholder management

Tools

ITSM

CMDB

HRSD

Job description

Technology at Primark

Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you'll contribute your unique skills to fuel our technological advancements.

We are seeking an experienced Platform Manager - ServiceNow to lead the strategic direction, development and ongoing optimisation of the ServiceNow platform. This role will be responsible for ensuring the platform delivers maximum business value through effective governance, innovation and operational excellence. Working closely with Technology, business stakeholders and external partners, the successful candidate will drive platform adoption, service improvements and long-term platform growth.

What you'll do

• Define and manage the ServiceNow platform strategy, roadmap and long-term vision.
• Lead the delivery of platform enhancements, upgrades and new capabilities.
• Manage relationships with key business stakeholders to align platform priorities with organisational needs.
• Ensure platform stability, performance, security and availability across all ServiceNow services.
• Oversee third-party vendors, service providers and platform-related budgets.
• Establish strong governance, risk management and compliance controls for the platform.
• Lead, coach and develop platform and engineering teams to drive high performance.

What you'll bring

• Extensive experience managing enterprise platforms, with significant ServiceNow expertise.
• Strong knowledge of ServiceNow products including ITSM, CMDB, HRSD and related capabilities.
• Proven experience developing and executing platform strategies and roadmaps.
• Experience leading technical teams within complex, large-scale organisations.
• Strong stakeholder management and relationship-building skills across multiple business functions.
• Knowledge of ITIL, Agile delivery methodologies and service management best practices.
• Excellent leadership, communication, problem-solving and decision-making skills.

About Primark

Primark was founded on a mission that everyone deserves to look and feel good - without paying more. We stand for great value without compromise, offering affordable fashion and everyday essentials that are made to last. Founded in Ireland in 1969, Primark is now an international fashion retailer with more than 470 stores across 18 countries in Europe, the US and the Middle East, employing more than 80,000 colleagues. Millions of shopper's trust Primark every week for everything from everyday essentials like t-shirts and socks, to the latest fashion trends - all at unbeatable prices.

Primark is built on a belief and passion for physical stores - helping to bring high streets and retail centres to life and creating joyful, social experiences. The company is focused on driving positive change by giving clothing a longer life, protecting life on the planet and supporting the livelihoods of the people who make Primark clothes.