Engagement Associate London

Legora AB; Greater London; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

Legora AB is seeking a proactive Engagement Associate to support our Customer Success team in helping the world’s top law firms and corporates adopt and scale Legora.

This hands-on role is ideal for someone early in their career who cares deeply about delivering excellent client experiences and outcomes. You will manage smaller client accounts and collaborate with senior managers on large enterprise relationships, especially during onboarding and ongoing success initiatives.

Qualifications

• 1–2 years of professional experience in either a law firm or legal environment (e.g., paralegal, legal assistant) or a customer-facing SaaS/tech role.
• Strong client relationship building and communication capabilities.
• Highly organized, proactive, and capable of managing multiple priorities.

Responsibilities

• Own and manage your own set of client accounts, developing strong relationships and ensuring high adoption and satisfaction.
• Support senior Customer Success Managers on large enterprise clients, assisting in onboarding, training, and ongoing support.
• Help diagnose client issues, uncover root causes, and propose structured solutions.
• Contribute to building internal and client-facing playbooks that drive consistent delivery and adoption practices.
• Run regular check-ins, product enablement sessions, and success reviews with your clients.
• Monitor usage trends and customer health signals, raising risks and opportunities proactively.

Skills

Client relationships

Communication

Organizational skills

Growth mindset

Collaboration

Presentation skills

Job description

About Us

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.

Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.

2,100+ customers across 80+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $200M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler.

We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.

Joining Legora means three things.

• We lean in: ownership over titles, outcomes over intentions.

• We fight for excellence: high standards, direct, ego-free feedback.

• We grow together: as a team and with our customers.

Mission before ego. Everyone contributes. No one coasts.

If you’re driven by impact, pace, and raising the bar. This is the place.

The Role

We are looking for a proactive, thoughtful Engagement Associate to support our Customer Success team in helping the world’s top law firms and corporates adopt and scale Legora.

This is a hands-on role for someone early in their career who cares deeply about delivering excellent experiences and outcomes for clients.

You may have worked inside a law firm (for example as a paralegal or legal assistant) or in a customer-facing SaaS role, either way, you’ll be excited to learn how modern legal teams are transforming the way they work using next-generation AI.

You will manage your own book of smaller client accounts, and you’ll also collaborate closely with senior Customer Success Managers on large enterprise relationships, supporting onboarding, problem-solving, playbook development, and ongoing client success initiatives.

This role is ideal for someone who wants to build a career in Customer Success while developing deep exposure to leading global law firms and high growth SaaS.

What You Will Be Doing:

You will help ensure that clients are supported, successful, and consistently finding value in Legora.

Specifically, you will: Own and manage your own set of client accounts, developing strong relationships and ensuring high levels of adoption and satisfaction.

Support senior Customer Success Managers on large enterprise clients, assisting in onboarding, training, and ongoing support.

Help diagnose client issues, uncover root causes, and propose structured solutions. Contribute to building internal and client-facing playbooks that drive consistent delivery and adoption practices.

Run regular check-ins, product enablement sessions, and success reviews with your clients.

Monitor usage trends and customer health signals, raising risks and opportunities proactively. Be a trusted point of contact, ensuring clients feel supported and successful throughout their journey.

Who You Are

• You care about delivering quality and building strong client relationships.

• You are organised, proactive, curious, and comfortable collaborating with highly professional stakeholders.

• We’re looking for someone with: 1–2 years of professional experience in either: A law firm or legal environment (e.g., paralegal, legal assistant, knowledge team), or A customer-facing role in a SaaS or technology company.

• Demonstrated examples of going above and beyond to deliver high-quality work or service outcomes.

• Strong communication skills - confident presenting, explaining, and supporting clients.

• High attention to detail and strong organisation skills. The ability to manage multiple priorities and follow through reliably.

• A growth mindset, excited to learn, iterate, and improve.

• A collaborative approach, you work well with others and enjoy solving problems together. Comfort working in a fast paced, evolving environment.

• Someone who enjoys being in the office 5 days a week. Collaborative work is core to how we operate.

What's In It For You

• At Legora, you will have the opportunity to learn from seasoned Customer Success, Commercial and leaders while working closely with some of the world’s leading law firms and corporates.

• You’ll be part of a fast scaling, entrepreneurial team where your contributions will be visible and meaningful from day one.

• The opportunity for rapid growth and increased responsibility

• A competitive salary

• High upside equity program

• A chance to help shape how we scale Customer Success globally

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.