Plant Manager

Royal Mail Group; Croydon; On-site; GBP 48,000 - 60,000; Full time

Job summary

Royal Mail Group is seeking a Plant Manager for their Croydon Mail Centre. This full-time, permanent position involves overseeing site operations and driving performance improvements, focusing on customer satisfaction. The role offers competitive pay, excellent benefits, and significant growth potential within a transformative environment.

Benefits

£5,500 car allowance or £5,000 cash equivalent

Full family healthcare

18% annual bonus potential

27.5 days annual leave plus bank holidays

Pension scheme with competitive contribution rates

Qualifications

• Candidates should demonstrate leadership capabilities and resilience.
• Experience in operational management is critical.
• Good communication skills are essential.

Responsibilities

• Oversee site operations ensuring smooth running and customer satisfaction.
• Drive performance by implementing national change initiatives.
• Lead and develop operational teams.

Skills

Leadership

Communication

Resilience

Customer first approach

Team Management

Job description

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Plant Manager

Competitive salary plus £5,500 car allowance or £5,000 cash equivalent, full family healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays, rising with time served, and a pension scheme with highly competitive contribution rates

Full time

Permanent

Croydon Mail Centre, CR9 4AA

As Plant Manager, you'll play a key role leading our operational management teams, overseeing all aspects of site operations, and embedding key process improvements. Alongside driving performance throughout the team, you will also be focussed on delivering our crucial customer commitments.

What does the role involve?

Reporting into the Lead Plant Manager, this key operational role is responsible for ensuring our Croydon Plant runs smoothly, delivering the processing plan in a safe, customer focussed and commercially driven manner. This fast-paced role will give you the chance to have real impact throughout the business by driving and implementing national change initiatives, developing the business plan, and working to achieve all unit and personal KPI's.

We're in an exciting period of transformation and our Plant Managers are right at the centre of it. You'll be providing direction that creates enthusiasm and inspires people across all levels of the business to act and embrace positive change and build a culture of high performance and climate for success.

What skills and experience are we looking for?
As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent management and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.

People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment, and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.

Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.

Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.

Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.

Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Next Steps

If you are interested in applying, please complete your application online and submit your current CV.

Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.

Assessment process
Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a 'one-price-goes-anywhere', universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Monday 7th July 2025. Please note, this advert may close early if the appropriate number of applications has been reached.

Job reference number 325958

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