Planning Technical Support Officer

4Recruitment Services; Hertford; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

4Recruitment Services in Hertford is seeking a Planning Technical Support Officer to support the Planning Service. The role offers a full-time 37-hour week with one day in the office per week minimum and a contract up to October 2026, possibly beyond.

You will validate and register planning applications, maintain planning records, and handle customer enquiries by phone, email and in person, while assisting planning officers with case management and contributing to digitisation of planning data.

Qualifications

• Experience of planning administration or development management processes.
• Good IT skills and experience using case management systems. MUST have knowledge/experience of UNIFORM.
• Strong attention to detail and organisational skills.
• Excellent customer service and communication abilities.
• Ability to work independently and manage a varied workload.

Responsibilities

• Validate and register planning applications.
• Maintain accurate planning records and databases.
• Respond to customer enquiries by telephone, email and potentially in person.
• Process planning documentation and consultations.
• Assist planning officers with administrative and technical tasks.
• Support the delivery of an efficient and customer-focused planning service.
• Support the role of the council in the digitization of some of its planning data (TPOs).

Skills

Planning administration

UNIFORM knowledge

IT skills

Customer service

Communication

Tools

UNIFORM

Job description

Planning Technical Support Officer – Hertford

Location: Hertford, SG13 (One day in the office per week minimum).
Salary: £94.05 per day.
Full Time – Monday to Friday – 37 hours (Will consider part time 22 hours).
Contract: Up to October 2026 – possibly beyond.

We are seeking an experienced Planning Technician to provide technical support to a busy Planning Service. The candidate MUST be experienced in the validation process of planning applications in a Local Planning Authority setting. Working as part of the Development Management team, you will be responsible for validating planning applications, maintaining planning records, handling enquiries from customers and stakeholders, preparing correspondence, and supporting planning officers with case management activities.

Key Responsibilities

• Validate and register planning applications.
• Maintain accurate planning records and databases.
• Respond to customer enquiries by telephone, email and potentially in person.
• Process planning documentation and consultations.
• Assist planning officers with administrative and technical tasks.
• Support the delivery of an efficient and customer-focused planning service.
• Support the role of the council in the digitization of some of its planning data (TPOs).

Requirements

• Experience of planning administration or development management processes.
• Good IT skills and experience using case management systems. MUST have knowledge/experience of UNIFORM.
• Strong attention to detail and organisational skills.
• Excellent customer service and communication abilities.
• Ability to work independently and manage a varied workload.

Recruitment is done in line with safe recruitment practices. Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Liam Heddleon.