Planning Support Officer

Service Care Solutions Ltd; Barnstaple; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player in local government is seeking a highly organized Planning Support Officer to enhance their Development Management Service. In this temporary role, you will play a crucial part in registering and validating planning applications, supporting planning officers, and ensuring a smooth customer journey for residents and stakeholders. This position is ideal for someone with prior experience in planning support, looking to make a meaningful contribution to community development. Join a supportive team dedicated to delivering excellent service and making a positive impact in North Devon.

Qualifications

• Experience in planning or development management.
• Familiarity with planning application processes.

Responsibilities

• Register and validate planning applications.
• Provide front-line customer support and manage correspondence.
• Assist with planning agendas and reports.

Skills

Planning Support Experience

Customer Service Skills

Communication Skills

IT Skills (MS Office)

Time Management

Education

5 GCSEs (or equivalent)

Tools

Mastergov

GIS Systems

Job description

Job Title: Planning Support Officer
Location: North Devon
Contract: Temporary (3 months, with potential for extension)
Rate: £15.66 per hour (Ltd pay)
Hours: Monday to Friday, 9:00 AM – 5:00 PM

About the Role: We are seeking a highly organised Planning Support Officer to join the Development Management Service in North Devon. This is a key support role where you'll be responsible for registering and validating planning applications, supporting planning officers, and ensuring a smooth customer journey for residents and stakeholders. This is a fantastic opportunity for someone with previous planning support experience looking to contribute to a vital local government function.

Key Responsibilities:

• Register and validate planning applications in line with national and local guidelines
  
  
• Manage incoming correspondence and provide front-line customer support
  
  
• Assist with the processing of consultations, advertisements, and application notifications
  
  
• Support the preparation of planning agendas, reports, and appeals
  
  
• Handle Land Charges and site history searches using GIS and planning software
  
  
• Provide high-quality administrative support across the Development Management team
  
  
• Promote a strong customer service culture, ensuring all advice is accurate and friendly
  
  

Essential Skills and Experience:

• Previous experience working in a planning or development management environment
  
  
• Familiarity with Mastergov and GIS systems
  
  
• Strong understanding of planning application processes and validation requirements
  
  
• Excellent IT skills, including MS Office (Excel advantageous)
  
  
• Strong written and verbal communication skills
  
  
• Ability to manage a varied workload and meet deadlines with minimal supervision
  
  
• Minimum of 5 GCSEs (or equivalent) at Grade C or above, including English and Maths