Planning Services Coordinator

Publica Group Limited; Poolway; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme

Health plan

Cycle to work

Employee assistance program

Job summary

Publica Group Ltd in Coleford, Forest of Dean, is hiring a Planning Support Officer to join the Planning Services team. This permanent role focuses on supporting planning applications and ensuring documentation is accurate and ready for assessment.

You’ll register applications, liaise with applicants and consultees, process payments, and maintain accurate records while working closely with colleagues and the public to deliver efficient planning services.

Qualifications

• IT skills with MS Office and ability to learn new systems.
• Clear verbal and written communication at all levels.
• Ability to deal with professionals and the public in a customer-focused service.

Responsibilities

• Register planning applications and check plans and documents for accuracy.
• Liaise with applicants, consultees and Council Members to prepare for assessment.
• Handle application fees, payments, receipts and refunds by phone and email.
• Maintain accurate internal records and data for planning services.
• Support colleagues across the planning service as needed.

Skills

IT skills

Communication

Customer service

Planning knowledge

Education

NVQ level 1 / GCSE Maths & English

Tools

Uniform IT system

Job description

Publica Group Ltd in Coleford, Forest of Dean, is hiring a Planning Support Officer to join the Planning Services team. This permanent role focuses on supporting planning applications and ensuring documentation is accurate and ready for assessment.

You’ll register applications, liaise with applicants and consultees, process payments, and maintain accurate records while working closely with colleagues and the public to deliver efficient planning services.