Planning & Scheduling Coordinator

Crystal Ball Ltd; Trafford; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading service provider in Old Trafford is looking for a Planning & Scheduling Coordinator to arrange installations for customer fleets. The role involves scheduling engineers, handling customer communications, and requires excellent organizational skills. Full training is provided, and the ideal candidate should be enthusiastic and committed to customer service. Additional perks include a salary of up to £25,000, a monthly performance-based bonus, and 20 days holiday plus bank holidays.

Benefits

Above-market salary up to £25,000

Monthly bonus up to £250

20 days holiday + 8 bank holidays

Company pension

Private medical insurance

Casual dress code

On-site parking

Qualifications

• Enthusiastic and committed to excellent customer service.
• IT literate and willing to learn new systems.
• Experience in scheduling or planning is a bonus.

Responsibilities

• Schedule and dispatch engineers to customer sites efficiently.
• Monitor engineer activity and handle communications within SLAs.
• Process orders to ensure timely completion of work.

Skills

Organizational skills

Clear communication

Customer service

Team player

Attention to detail

Tools

CRM systems

Job description

Planning & Scheduling Coordinator

Location: Old Trafford
Type: Full Time, Office Based
Salary: Up to £25,000 per year

Our client, a multi-award-winning vehicle tracking and lone worker service provider based in Old Trafford, is looking for an Installation Planner / Scheduler to join their team. You’ll arrange installations for customer fleets by liaising directly with customers and engineers. Full training is provided, so no prior experience is necessary, though scheduling or planning experience is a bonus.

What’s in it for you?

• Above-market salary up to £25,000 per year (dependent on experience)
• Monthly bonus up to £250 based on performance
• 20 days holiday + 8 bank holidays, with an additional day for each year of service (up to 25 days)
• Company pension
• Private medical insurance
• Casual dress code and on-site parking

Are you the right person for the job?

The ideal candidate is enthusiastic, highly organised, and committed to delivering excellent customer service. Previous experience in scheduling or planning is beneficial but not essential, as full training is provided. You will excel if you:

• Communicate clearly and confidently
• Have a professional and polite telephone manner
• Are self‑motivated and a team player
• Have excellent attention to detail
• Are IT literate and willing to learn new systems

What will your role look like?

As a Planning & Scheduling Coordinator, you will:

• Schedule and dispatch engineers to customer sites efficiently and profitably
• Monitor engineer activity proactively
• Handle customer, engineer, and internal communications via phone, email, and support tickets within agreed SLAs
• Process orders to ensure the timely completion of all work
• Close job tickets once work is completed satisfactorily
• Record all customer interactions in the company’s CRM

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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