Planning & Scheduling Administrator

Apogee Corporation; Maidstone; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic and innovative company as an Administrator/Scheduling Planner, where your organizational skills and customer-focused mindset will make a tangible difference. In this pivotal role, you will manage the scheduling and administration of our Professional Services Post-Sales teams, ensuring efficient service delivery and exceptional customer satisfaction. With a commitment to fostering an inclusive environment, this forward-thinking organization values diversity and encourages you to bring your authentic self to work. Enjoy flexible working options and a supportive culture that prioritizes your growth and well-being. If you're ready to make an impact, this opportunity is for you!

Benefits

Flexible working options

33 days holiday including bank holidays

Holiday purchase scheme

Enhanced family friendly benefits

Paid days off for voluntary work

Pension scheme

Life assurance 4 x salary

Sponsorship for professional development

Employee Assistance Programme

Discounted Gym Membership

Qualifications

• Highly organized and detail-oriented with strong administration skills.
• Excellent communication skills for liaising with clients and teams.

Responsibilities

• Manage scheduling and routing for Professional Services teams.
• Act as the first point of contact for clients and handle service requests.

Skills

Administration Skills

Time Management

Communication Skills

Adaptability

Attention to Detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Freshdesk

Job description

Professional Services Administration and Resource Planner

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.

As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.

Location: Lincoln or Maidstone

Job Summary

As an Administrator/Scheduling Planner, you will play a crucial role in the scheduling and administration of our Professional Services Post-Sales teams. These teams work to install and resolve issues with customers' software solutions across the UK, Ireland, and beyond. You will be the central point of contact for both customers and internal teams, ensuring smooth operations and the timely resolution of service requests.

• Scheduling & Routing: Manage the day-to-day scheduling and routing of the Professional Services Post-Sales teams to ensure efficient service delivery.
• Customer Communication: Act as the first point of contact for clients, responding to service requests and ensuring customer satisfaction.
• Service Request Management: Triage incoming calls and service requests, ensuring initial response time targets are met in line with SLAs.
• Administration: Handle administrative tasks, maintaining service portals, updating job tickets in Freshdesk, and monitoring various inboxes.
• Collaboration: Work closely with the Professional Services Management team, Project Management Office, Field Service teams, and other internal departments to coordinate service delivery.
• Escalation & Monitoring: Escalate service requests within agreed service levels and track progress to ensure SLA compliance.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week.

Flexibility

We are committed to supporting a work-life balance and are open to considering flexible working arrangements, including part-time hours or alternative schedules, depending on the role and business needs. These can be discussed during the application process. We encourage applications from individuals with commitments outside of work who are seeking a role that suits their needs.

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.

Experience and Skills Required

Who You Are:

We are looking for someone who is highly organised, detail-oriented, and adept at managing multiple tasks simultaneously. You should have:

• Strong administration skills, with proficiency in Microsoft Word, Excel and Outlook.
• Excellent time management and the ability to prioritise and work under pressure to meet deadlines.
• Excellent communication skills, both written and verbal, with the ability to liaise effectively with internal teams and clients at all levels, including Board level.
• Adaptability and flexibility to thrive in a changing environment.
• An eye for detail and accuracy, ensuring that all tasks are completed to the highest standard.

Desirable:

• Previous planning/Scheduling/logistics experience is desirable.
• Experience in the managed services industry would be beneficial, though not a requirement.

Why Apogee?

At Apogee, we are committed to delivering world-class solutions to our clients and offering an environment where our employees can grow and thrive. Join a company that:

• Is the largest independent provider of managed services for print, document, and process technology in Europe.
• Leads in innovation and is dedicated to maximising client uptime.
• Provides an inclusive and dynamic work environment where your contributions are valued.

If you’re looking for a role where your organisational skills, communication abilities, and customer-focused mindset will make a tangible difference, we want to hear from you!

Benefits

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

We are a Disability Confident Committed Employer.

Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.