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Planning And Customer Coordinator

Mitie Cleaning & Hygiene Services

London

On-site

GBP 28,000 - 32,000

Full time

Yesterday

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Job summary

Join Mitie Cleaning & Hygiene Services as a Planning And Customer Coordinator, where your role will be at the heart of our operation at Grosvenor Estates. You'll coordinate engineering tasks, ensuring timely service delivery while managing client expectations. The position demands strong communication and organizational skills, along with a commitment to exceptional customer service within a dynamic Facilities Management environment.

Benefits

Virtual GP access

Financial wellbeing assistance

Flexible lifestyle benefits platform

High street discounts

Cycle-to-work scheme

Enhanced pension contributions

Mitie Stars cash prizes

Training and development opportunities

Qualifications

Experience working in a fast-paced environment with strong communication skills.
Ability to manage multiple tasks and meet tight deadlines.
Experience with customer-facing roles and team coordination.

Responsibilities

Coordinate Engineering tasks and manage work orders.
Ensure compliance with procedures and contract KPIs.
Communicate effectively with stakeholders and maintain PPM schedules.

Skills

Communication

Organisation

Attention to detail

Customer service

Education

Previous experience in Facilities Management

Tools

CAFM system

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Better places, thriving communities.

Better places, thriving communities.

Do you thrive working in a fast paced environment, where flexible thinking and co-ordination are key to success? Are you a strong communicator, who ensures every interaction is a positive one? Our opportunity within our Grosvenor Helpdesk may be the role for you!

As a Helpdesk Co-Ordinator within our prestigious Grosvenor Estates account, your main responsibilities will be to co-ordinate the Engineering tasks across a portion of the estate we maintain. Communication is paramount when liaising with Grosvenor and their customers to arrange for works to be undertaken. Our ideal candidate needs to be organised and upfront with the coordination of planned and reactive tasks to ensure minimum disruption to Grosvenor's service charge payers.

Supporting and co-ordinating our engineering team, who are mobile across Mayfair and Belgravia, this role is the critical in ensuring we deliver our services in the right way with the right resources. Working with our supply chain and internal expertise, you will support in the management and delivery of contractual obligations and client expectations.

Scheduling work orders on the CAFM system and ensuring jobs are managed through to completion, including writing and submitting quotes to the client and ordering materials, are key elements of this role. Ensuring administration required to comply with process and procedures and compliance around statutory tasks is critical.

You will also be ensuring contract specific KPIs and First-time fixes are met and that client / customer communications are comprehensive and timely, liaising with stakeholders to ensure effective programming of PPM and Reactive tasks.

Core Functions Of The Role Include

Maintain PPM schedules, ensuring dates are met
Assign planned works to dedicated engineers via our scheduling technology
Book in PPMs with Grosvenor sites and residents
Assign reactive works to dedicated engineers via our scheduling technology
Build site knowledge and relationships with local stakeholders
Direct relationship with dedicated engineers and their working patterns
Raising of quotes, and the end-to-end management of purchase orders
Build relationships with our key supply chain, ensuring contracted PPMs and reactive support is delivered quickly and with value for money

The ideal Candidate will be able to work under pressure and to tight deadlines, have excellent attention to detail and be able to provide excellent customer service to our clients in answering the phones, managing emails and face-to-face communications; and have recent similar experience within a Facilities Management setting, working with a CAFM system.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Singh at Ashish.Singh@mitie.com.

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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