Client Planning Advisor

BSI; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing company is seeking a Client Planning Advisor in Milton Keynes. This full-time role involves providing customer service, scheduling client appointments, and handling administrative tasks. Candidates should possess planning experience, excellent telephony skills, and attention to detail, with a target-driven mindset.

Benefits

27 days of annual leave

Paid sick leave

Health and life insurance

Pension plan with company contribution

Flexible working hours

Ongoing training and development

Qualifications

• Experience in planning and/or scheduling roles.
• Excellent communication skills.
• High accuracy and attention to detail.

Responsibilities

• Provide customer service and administrative support.
• Schedule client appointments using planning tools.
• Process administrative tasks related to bookings.

Skills

Telephony skills

Communication

Geographical knowledge

Negotiation

Attention to detail

Target-driven

Job description

Great that you're thinking about a career with BSI!

Due to growth, we are looking to recruit a Client Planning Advisor to join our existing Planning team based in Milton Keynes on a full-time and permanent basis.

About the role

As a Client Planning Advisor, you will provide customer service and administrative support to clients and colleagues. You will be responsible for scheduling client appointments across the United Kingdom using all available planning resources.

Additional responsibilities include:

• Liaising with external clients and internal colleagues via telephone and email
• Scheduling client appointments using planning tools
• Providing short- and long-term planning solutions to meet monthly delivery and KPI targets
• Processing administrative tasks related to bookings accurately and promptly
• Negotiating diary moves with clients to minimize changes
• Resolving customer dissatisfaction through feedback channels
• Identifying opportunities to grow the business by communicating relevant products and services to existing customers
• Handling inbound and outbound calls effectively

To be successful, you should possess:

• Experience in planning and/or scheduling roles
• Excellent telephony skills and effective communication at all levels
• Geographical knowledge to support cost-effective client visits
• Negotiation skills for conflicting situations over the phone
• High accuracy and attention to detail
• Target-driven and results-oriented attitude

Our Benefits

We offer a competitive package, flexible working hours, ongoing training, and development. Benefits include 27 days of annual leave, paid sick leave, bank holidays, health and life insurance, pension plan with company contribution, income protection, paid parental leave, adoption leave, compassionate leave, bereavement leave, learning opportunities, and flexible benefits tailored to your lifestyle.

D&I Policy

BSI is committed to workforce diversity, reflecting our clients and communities. We aim to create a sense of belonging for all employees by providing growth, development, and engagement opportunities within our global organization.

If you require reasonable accommodations due to a disability or impairment during the recruiting process, please inform your Talent Acquisition Partner.

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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These guide how we work at BSI to ensure a great workplace and business success.

We are conducting face-to-face interviews when appropriate. If invited for an in-person interview but prefer a virtual one, please discuss this with our recruitment team.