Planning and Capability Manager

Tesco; Hinckley; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

20 days holiday + personal day

Flexible working from day one

Tesco Clubcard discounts

Free wellbeing resources

Life cover & pension

Cycle-to-work scheme

Job summary

Tesco is seeking a proactive Centre Manager to lead the colleague experience in our Customer Fulfilment Centre in the UK. You will recruit, train and support teams, ensure safe and welcoming environments, and manage end-to-end scheduling to meet customer demand.

You will coach senior staff on scheduling, maintain staffing levels, and drive continuous improvement while ensuring a consistent and positive colleague experience across shifts.

Qualifications

• Managers are at the heart of our colleague experience and must lead by example.
• Ability to coach across management on scheduling processes and resource planning.
• Commitment to safety and inclusive leadership in a busy Fulfilment Centre.

Responsibilities

• Create a welcoming and inclusive working environment for everyone.
• Coach the management team on scheduling processes and resource management.
• Promote a safety-first culture through role modeling.
• Ensure CFC Administrators are trained and validated in their roles.
• Oversee recruitment and induction to warmly welcome Tesco colleagues.
• Coordinate interviews with the recruitment hub and ensure timely vacancies.
• Support Team Managers with ongoing training to multi-skill teams.
• Lead end-to-end resource planning and productivity improvements.
• Review data trends and forecasts to plan appropriate resource levels.
• Manage holidays, scheduling tool, and seasonal adjustments.
• Identify opportunities to reduce payroll spend percentage to sales.

Skills

People management

Scheduling

Coaching

Safety leadership

Team development

Tools

Scheduling tool

Job description

This role is about ensuring our customer fulfilment centres have the correct resource and capability to ensure a great place to work.

• Work collaboratively with the Hub to recruit, develop and support colleagues to be the best they can be.
• Lead the colleague experience, ensuring everyone have access to excellent facilities, tools & training/development opportunities.
• Oversee your team to complete the warm welcome to Tesco induction with new starters
• Track new starter review completion and ensure Team Managers are completing within timescales.
• Work with the wider management team to deliver simple and effective end to end colleague routines.
• Celebrate success recognising colleague achievements.
• Own the scheduling routines for the centre ensuring we have the right resource at the right time for our customers.

You will be responsible for

• Creating a welcoming and inclusive working environment for everyone.
• Coaching across the management team on scheduling processes
• Promoting a culture of safety first through role modelling safety leadership at all times.
• Ensuring that CFC Administrators are fully trained and validated in their roles.
• Managing the recruitment & induction process in the Customer Fulfilment Centre, ensuring colleagues receive a warm welcome to Tesco with the best training to set them up for success.
• Liaising with the recruitment hub to ensure interviews are arranged and conducted in a prompt fashion, the candidate experience in the Customer Fulfilment Centre Centre is excellent & we have a consistent approach to vacancy management on each area.
• Supporting the Team Managers to ensure colleagues receive the best on-going training at the right time to develop their skills, supporting a team who are multiskilled to deliver for our customers.
• Being the expert in resource management and productivity; providing targeted coaching and root cause analysis to drive convergence across all aspects of the virtual cycle
• Reviewing historical trends and future forecast to ensure sufficient resource is planned for the centre.
• Champion the Moving Hours process from end to end, supporting management capability to ensure colleagues are scheduled at the right place at the right time.
• Liaise with the team to ensure holidays are booked and taken in line with target across the Centre.
• Maintain the accuracy of the scheduling tool to ensure all new starters and leavers are reflected.
• Being the expert for Pick rate and case rates, sharing knowledge and coaching teams to deliver to target, focusing on process and coaching improvement plans.
• Feedback opportunities to lead manager and team managers as well as other planning and capability managers to support your peer network
• Ensure seasonal periods are reflective in the planning of resource.
• Actively identify opportunities to reduce the payroll spend percentage to sales.
• Absence is actively factored in to resource planning.
• Accountable for the scheduling tool for the centre.
• Reviewing our data/insight for the Centre to look at opportunities for improvement and celebrate success.
• Developing own operational & leadership skills, actively seeking feedback.
• Partner with third parties within the centre to ensure a consistent colleague experience is embedded throughout the centre.
• Identify agency hours needed for Customer Delivery Drivers and Liaise with agency to fill.

You will need

Managers are at the heart of our colleague experience. They make sure that everyone’s welcome at Tesco and create a culture where colleagues feel able to perform at their best.

These behaviours give you everything you need to be clear on what’s expected of you and to feel confident in your role;

Care for Your Team so that our colleagues can be their best everyday

Be Inclusive so that everyone feels welcome at Tesco

Drive high performance to make sure we Win Together and you to feel confident in your role

What’s in it for you?

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click [1] here.
• Click[2] hereto read more about the benefits we have available for our colleagues

About Us

Our vision at Tesco is to become every customers favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We're proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click[1] here.

Please note

Tesco will only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country please[2] click here

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit [3] www.tescoplc.com

References

Visible links

1. https://www.tesco-careers.com/explore-our-world/everyones-welcome/

2. https://www.tesco-careers.com/explore-our-world/benefits/

References

Visible links

1. https://www.tesco-careers.com/accessibility/

2. http://www.gov.uk/know-when-you-can-leave-school