Planning Administrator

Thrive Homes; Hemel Hempstead; On-site; GBP 25,000 - 30,000; Full time

Job summary

Thrive Homes is looking for a Planning Administrator based in Hemel Hempstead. This role includes managing repairs requests, liaising with various teams, and ensuring high customer service standards are met. The successful candidate will play a key role in the repairs process and contribute to performance targets within the team.

Qualifications

• Experience through education or work.
• Ability to role model core behaviours.
• Support a culture of trust and respect.

Responsibilities

• Manage Repairs Enquiry mailbox, ensuring timely responses.
• Liaise with Planners, Operatives, and Customers for work bookings.
• Ensure updates are added to the Housing Management System.

Skills

Communication

Customer Care

Team Collaboration

Education

Relevant qualifications or experience

Job description

Thrive Homes is seeking a Planning Administrator to manage their Repairs Enquiry mailbox, ensuring all requests are responded to within SLA.

Responsibilities:

1. Review Make Every Visit Count daily, raise works, and book in within target, liaising with Planners, Operatives, and Customers.
2. Raise works from Estate Inspections and book in within target, liaising with Planners, Operatives, and Customers.
3. Create and send run sheets to Operatives daily.
4. Review Contractor works daily, ensure updates are added to the Housing Management System, and raise follow-on works.
5. Review out-of-hours and emergency jobs daily, ensuring they are closed within target, and raise follow-on works.
6. Communicate effectively with internal and external customers.
7. Perform duties in accordance with the organisation's repairs process, ensuring high customer care standards.
8. Achieve individual and team performance targets, including turnaround times and issue resolution.
9. Collaborate and support across teams to resolve issues.
10. Perform any other ad-hoc duties as required to meet business needs.

Requirements:

• Experience can be demonstrated through education or work experience.
• Ability to role model core behaviours is as important as technical skills.
• Support a culture of trust and respect.
• Relevant qualifications or experience are desirable.

Closing date: Friday 13th June 2025

Interviews: To be confirmed

Specific roles may require a basic DBS check; successful applicants will be contacted if applicable.

We reserve the right to close the recruitment early if sufficient applications are received. Apply promptly.