Planning Administrator

Thrive Homes UK; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Thrive Homes UK is seeking a Planning Administrator for a permanent position managing a Repairs Enquiry mailbox. This full-time role requires effective communication with various stakeholders to ensure service excellence and timely resolutions. Join a progressive organization dedicated to community building and employee flexibility.

Benefits

Generous family-friendly provision

Double pension contribution (up to 10%)

Discretionary bonus

Life assurance (3x salary)

Virtual GP service

Wellbeing reward scheme

Free financial advisor service

Engagement activities

Qualifications

• Demonstrable experience applying relevant qualifications.
• Ability to support a culture of trust and respect.

Responsibilities

• Manage Repairs Enquiry mailbox ensuring timely responses.
• Review daily tasks and work with Planners and Customers.
• Communicate effectively with internal and external customers.

Skills

Communication

Customer Care

Problem Solving

Education

Relevant qualification

Job description

Published

Published

3 days ago

Closing

Closing

in 11 days

This is a Permanent , Full Time vacancy.

The Vacancy

Permanent, 37 hours per week (Monday – Friday)

Thrive Homes is seeking a Planning Administrator to manage their Repairs Enquiry mailbox ensuring all requests are responded to within SLA.

Other Responsibilities:

Review Make Every Visit Count daily, raising any resulting works and booking in within target, liaising with Planners, Operatives and Customers

Raise any works from Estate Inspections and book in within target liaising with Planners, Operatives and Customers

Create and send run sheets to Operatives daily

Review Contractor works daily ensuring updates added to our Housing Management System and any follow-on works are raised

Reviewing out of hours and emergency jobs daily ensuring they are closed down within target and any follow-on works are raised and booked in

Effectively communicate with internal and external customers

To carry out duties and responsibilities in accordance with the Organisations repairs process and responsibilities as well as ensuring great customer care standards

Achieve individual and team performance - targets as set by the company, turnaround times, planning - FPOC and resolution of issues / complaints.

Collaboration and support across the team, Relationship and Property Services and wider business to achieve resolution of issues

Any other adhoc duties as and when required by department to fulfil business needs

Requirements:

We are flexible in how you have achieved your skills and experience, through education or through worked experience.

Your ability to role model our core behaviours is as important as technical expertise.

You must be able to support a culture founded in trust and respect for everyone.

Demonstratableexperience applying a relevant qualification within work experience is desirable.

Closing date: Friday 13th June 2025

Interviews Dates: To be confirmed

Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role.

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

INDLOW

The Company

Thrive Homes is an award-winning housing association with a strong track record in the housing sector and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people can Thrive.We manage over 5,000 properties and are continuing to build new homes each year.

Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state of the art offices.

The Benefits

Generous family friendly provision

Pension
we will pay double your contribution (up to 10%).

Discretionary Bonus

Life assurance
a payment of 3x your salary

Virtual GP Service
(available 24/7)

Wellbeing reward scheme
(earn vouchers through a health app)

Free Financial Advisor service
(includes savings, mortgage, debt & pension advice)

A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!

Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits.We continue to grow as an organisation and aim to attract the very best people.

Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community.

As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us.

Specific roles at Thrive are subject to a basic DBS check.