Planner/Works Programmer, Planner

TN United Kingdom; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the social housing sector is seeking a Planner/Works Programmer in Milton Keynes. The role involves managing scheduling, coordinating with operatives, and ensuring high-quality service delivery. Ideal candidates will have strong planning and customer service skills, with a focus on effective communication and teamwork.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Paid volunteering leave

Staff perks with Mears Rewards

Family-friendly policies

Qualifications

• Previous experience in Planning.
• Experience in Diary management.
• Good Customer Service Skills.

Responsibilities

• Support scheduling of operative and subcontractor resources.
• Monitor and update repair jobs regularly.
• Act as a key contact between residents and maintenance workers.

Skills

Customer Service

Time Management

Planning

Communication

Job description

Here is a refined version of the job description for better clarity, structure, and readability:

Job Title: Planner/Works Programmer, Milton Keynes

Client: Mears

Location: Milton Keynes, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d9052211f66d

Job Views: 3

Posted: 15.05.2025

Expiry Date: 29.06.2025

Job Description:

About the Role:

As a Planner, you will work within a stable and profitable contract, delivering excellent service and support through our local teams who understand the importance of working together for the community. This contract covers Redbridge council within the social housing sector.

You will be responsible for administrative duties, WIP management, handling calls and emails, raising repairs, planning works, ensuring operatives have a full diary of jobs daily, liaising with operatives and subcontractors, and coordinating follow-on work as needed.

Day-to-day duties:

• Support scheduling of operative and subcontractor resources to ensure effective resource management and delivery of a customer-focused repairs service, meeting performance targets.
• Operate IT systems effectively, ensuring operatives use and update their PDAs correctly and input rate codes accurately.
• Monitor and update repair jobs regularly, including jobs booked within target times, cancellations, overdue jobs, and follow-on tasks.
• Maintain a professional manner in all communications with service users, clients, and stakeholders, ensuring high standards of appearance, ID, and Health & Safety.
• Act as a key contact between residents and maintenance workers, facilitating ongoing work and liaising with colleagues for accurate and timely information.
• Collaborate with team members, including administrators, operatives, supervisors, and subcontractors, to deliver efficient and productive services, ensuring high satisfaction levels.
• Follow policies, procedures, and work instructions, maintain company assets, report damages, and provide backup support for other planners. Attend meetings and training sessions as required.

Role Criteria:

• Previous experience in Planning
• Experience in Diary management
• Experience working in a call centre
• Good Customer Service Skills
• Ability to work under pressure and handle challenging situations
• Strong time management, planning, and organizational skills
• Proficiency with computerised systems
• Excellent written, verbal, questioning, and interpersonal skills
• Strong customer experience ethos

All roles require candidates to have UK work entitlement. Mears does not offer visa sponsorship. Candidates must pass relevant DBS/Security checks before employment.

Benefits:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Paid volunteering leave
• Staff perks with Mears Rewards, including discounts, vouchers, and schemes
• Family-friendly policies