Planner/Works Programmer

Mears Group PLC; Milton Keynes; On-site; GBP 26,373 - 32,234; Full time

Benefits offered by this job

25 days annual leave plus bank holidays

Mears Fun Day

Volunteering leave

Mears Rewards discounts

Access to EAP counselling

Family-friendly policies

Share Save and You Earn schemes

Job summary

Mears Group PLC is seeking a Planner based in Milton Keynes to manage scheduling and coordination of repair services. In this office-based role, you will ensure resources are used effectively, manage updates on repair jobs, and provide support to the repairs team.

Ideal candidates will have a GCSE in English and Maths, strong IT skills, and experience in a similar role. Benefits include 25 days annual leave, various discounts, and family-friendly policies.

Qualifications

• Experience in a similar role with similar duties.
• Ability to handle challenging situations and work in a fast-paced environment.

Responsibilities

• Schedule operatives and subcontractors for effective repairs.
• Monitor and update repair jobs daily.
• Communicate clearly and professionally with stakeholders.
• Assist with reporting and performance monitoring.
• Provide general administrative support to the repairs team.

Skills

Strong IT skills

Excellent time management

Organisational skills

Communication skills

Customer-first approach

Knowledge of repairs and maintenance processes

Call centre experience

Experience in scheduling and planning

Education

GCSE in English & Maths

Job description

Overview

Annual salary: up to £29,303.90

Planner — Location: Milton Keynes – office based

Contract Type: Full-Time, Permanent (42.5 hours per week, Monday to Friday)

Salary Per Annum: £29,303.90

About Mears Group

Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.

Role Responsibilities

• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Work closely with administrators, supervisors, and contractors to ensure a seamless service.
• Cover for other planners when needed and attend meetings or training sessions as required.
• Follow company policies and Health & Safety requirements at all times.
• Assist with reporting and performance monitoring to ensure KPIs and targets are met.
• Help prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain accurate records, data, and documentation for audits and compliance.
• Support continuous service improvements by suggesting ways to streamline planning and scheduling.
• Provide general administrative support to the repairs team when required
• Working on the call centre taking calls

Role Criteria

• Experience in the above role with similar or the same duties
• GCSE (or equivalent) in English & Maths
• Experience working in a fast-paced, pressurised environment
• Strong IT skills with the ability to use job management and scheduling systems
• Excellent time management, organisational, and communication skills
• A customer-first approach with the ability to handle challenging situations
• Knowledge of repairs and maintenance processes
• Call centre experience
• Experience scheduling and planning multi-trade repairs using an ICT appointing tool

Benefits

• 25 days annual leave plus bank holidays
• Company-wide Mears Fun Day to celebrate your hard work
• Volunteering leave to support community initiatives
• Mears Rewards – discounts on groceries, holidays, eye tests, and more
• Access to confidential EAP counselling and wellbeing support
• Family-friendly policies and flexible working support
• Share Save and You Earn schemes

All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, have held your licence for more than 3 months, and have fewer than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. We are committed to fostering a diverse and inclusive environment and are an Equal Opportunity Employer.