Planner/Works Programmer

Mears Group; Peterborough; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Family friendly policy

Generous Pension Scheme

Sick Pay

Refer a friend scheme

Share saver scheme

Eye test vouchers

Employee Assistance Programme

Wellbeing service

Mears Rewards

Volunteering Leave

Training and development opportunities

25 days holiday entitlement + bank hol

Job summary

Mears Group is seeking an organised Planner in Peterborough to coordinate repairs and maintenance, schedule operatives and subcontractors, and ensure jobs are allocated and completed on time. You will monitor performance against KPIs and support colleagues across the planning function in a fast-paced environment.

The role requires strong IT skills with experience of job management systems, excellent time management and clear communication with residents and teams.

Qualifications

• Experience scheduling and coordinating repairs and maintenance activities.
• GCSE English & Maths or equivalent.
• Experience in a fast-paced, pressurised environment.
• Strong IT skills to use scheduling systems.
• Excellent time management, organisational and communication skills.
• Customer-first approach with residents and stakeholders.

Responsibilities

• Schedule operatives and subcontractors to deliver repairs on time.
• Monitor daily repair jobs and update appointments.
• Support IT systems and ensure PDAs are updated.
• Communicate clearly with residents, operatives and stakeholders.
• Work with administrators, supervisors and contractors for seamless service.
• Assist with reporting and KPI monitoring.

Skills

Scheduling

IT systems

Time management

Communication

Organisational skills

Customer service

Problem solving

Education

GCSE English & Maths

Tools

ICT appointment tool

Job management software

Job description

Annual salary: up to £28,751.00

Planner

Location: Peterborough

Contract: Permanent, 42.5 hours per week

Salary: £28,751 per annum plus Mears benefits package

Mears Group is one of the UK's leading housing and care providers, delivering services that make a positive difference to the communities we serve. We are committed to investing in our people, providing opportunities for development and creating an inclusive environment where everyone can thrive

About the Role

We are seeking an organised and proactive Planner to join our team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys coordinating workloads, managing priorities and delivering excellent service to customers and colleagues.

As a Planner, you will be responsible for scheduling and coordinating repairs and maintenance activities, ensuring jobs are allocated effectively and completed within agreed timescales. You will work closely with operational teams, monitor performance against key performance indicators and support colleagues across the wider planning function where required.

Duties

• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily, including appointments, follow‑on works, and overdue tasks.
• Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Work closely with administrators, supervisors, and contractors to ensure a seamless service.
• Cover for other planners when needed and attend meetings or training sessions as required.
• Follow company policies and Health & Safety requirements at all times.
• Assist with reporting and performance monitoring to ensure KPIs and targets are met.
• Help prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain accurate records, data, and documentation for audits and compliance.
• Support continuous service improvements by suggesting ways to streamline planning and scheduling.
• Provide general administrative support to the repairs team when required

Role Criteria

• Experience in the above role with similar or the same duties
• GCSE (or equivalent) in English & Maths
• Experience working in a fast‑paced, pressurised environment
• Strong IT skills with the ability to use job management and scheduling systems
• Excellent time management, organisational, and communication skills
• A customer‑first approach with the ability to handle challenging situations
• Knowledge of repairs and maintenance processes
• Experience scheduling and planning multi‑trade repairs using an ICT appointing tool

Benefits

• Family friendly policy to include enhanced maternity/paternity leave and much more.
• Generous Pension Scheme
• Sick Pay
• Refer a friend scheme (total award £1000)
• Share saver scheme
• Eye test vouchers
• Employee Assistance Programme (Access to Free counselling service)
• Wellbeing service (Access to trained mental health & wellbeing advisors)
• Mears Annual Family Fun Day for you and your family to places like Blair Drummond Safari Park, M&Ds Theme park, fully paid for including lunch
• Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers
• Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment
• Excellent training and development opportunities and 25 days holiday entitlement along with bank holidays.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.