Planner/Works Programmer

United States Digital Space LLC; Tonbridge; On-site; GBP 27,412 - 33,503; Full time

Benefits offered by this job

25 days annual leave plus bank holidays

Leading pension scheme

Annual Mears Fun Day

Paid volunteering leave

Staff discounts on groceries and holidays

Job summary

United States Digital Space LLC in Tonbridge is seeking a full-time Planner to manage repair scheduling and improve operational efficiency. This role requires experience in planning or scheduling within a repair environment.

The ideal candidate will have strong communication skills, good IT proficiency, and a customer-focused approach. Benefits include 25 days annual leave, a leading pension scheme, and various employee perks.

This position is ideally suited for individuals looking for a dynamic work environment with strong support for professional development.

Qualifications

• Experience in a planning or scheduling role within repairs and maintenance.
• Ability to manage queries and challenging situations professionally.
• Understanding of repairs and maintenance processes.

Responsibilities

• Schedule and plan repair works to ensure efficient use of resources.
• Use systems to manage appointments and track progress.
• Communicate updates effectively with residents.

Skills

Planning and scheduling experience

GCSE (or equivalent) in English and Maths

Good IT skills

Strong time management

Clear communication skills

Customer-focused approach

Education

GCSE in English and Maths

Tools

Job management systems

Scheduling systems

Job description

Annual salary: up to £30,458.75

Location: Tonbridge

Full time / Permanent

Hours: 42.5 hours Monday - Friday

Planner

About the role

MPS has been looking after residents’ homes for over 25 years. As part of the company, we focus on estate management and property maintenance, delivering tailored solutions that support people and communities. We provide a wide range of services, including responsive repairs, planned works, and cyclical maintenance to over 100 local authorities and housing providers across the UK. Our key partners include major housing providers in the Midlands, East Anglia, and the South East.

Duties

• Schedule and plan repair works to ensure efficient use of operatives and resources
• Use the MCM system to manage appointments, update job statuses, and monitor progress
• Track overdue tasks and support the team in meeting performance targets and KPIs
• Coordinate operatives and subcontractors to ensure jobs are completed on time and fully equipped
• Communicate effectively with residents to provide updates and manage expectations
• Support the repairs team by identifying and escalating operational issues where required
• Monitor workloads and assist with planning cover for absences and holidays
• Allocate work to subcontractors and raise material orders in line with procurement procedures
• Ensure accurate use of IT systems, including PDAs and subcontractor portals
• Maintain clear and accurate records across all systems
• Deliver a professional, courteous and customer‑focused service at all times
• Adhere to health and safety requirements and company policies
• Work collaboratively with colleagues to ensure service delivery standards are met
• Support company procedures, maintain company assets and provide cover for other planners when required
• Attend meetings and training sessions as required

Role Criteria

• Experience working in a planning, scheduling or coordination role within repairs and maintenance or a similar environment
• GCSE (or equivalent) in English and Maths
• Experience working in a fast‑paced, reactive and customer‑focused environment
• Good IT skills with the ability to use job management, scheduling and appointment systems
• Strong time management and organisational skills, with good attention to detail
• Clear and confident communication skills, both written and verbal
• A customer‑focused approach with the ability to manage queries and challenging situations professionally
• An understanding of repairs and maintenance processes
• Experience planning and scheduling multi‑trade repairs using an ICT appointment or job management system

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day
• Volunteering Leave – paid volunteering in the community
• Staff perks with Mears Rewards – discounts on groceries, holidays, eye tests, share save scheme and more
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At the company, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.