Planner/Works Co-ordinator

Mears Group PLC; Caerphilly; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance (2x salary)

Employee Assistance Programme

Cycle to Work Scheme

Share save scheme

Learning and development opportunities

Company Sick Pay

Job summary

Celtic Horizons, a partnership between United Welsh Group and Mears Group PLC, is seeking a Planner in Caerphilly. The role is full-time and permanent with a salary of £30,621.20 per year. Core duties include scheduling operatives, monitoring repairs, and maintaining schedules of rates.

The successful candidate will support IT systems and ensure effective communication with residents and contractors. Benefits include generous holiday, pension contributions, employee assistance, and opportunities

Qualifications

• Experience in a planning/administration role preferred.
• GCSEs English and Maths at level 4 or equivalent.
• Strong IT skills and proficiency with MS Office.
• Excellent verbal and written communication.
• Ability to multitask and prioritise with changing deadlines.
• Strong customer service ethos and professional approach.

Responsibilities

• Schedule operatives and subcontractors to optimise resources.
• Monitor and update repair jobs daily, including appointments and follow‑ups.
• Assist with IT systems; ensure PDAs and schedule of rates are updated.
• Communicate clearly with residents, operatives and stakeholders.
• Work with administrators, supervisors and contractors for a seamless service.
• Cover for other planners and attend meetings or training as required.
• Follow Health & Safety policies at all times.
• Assist with reporting and monitoring of KPIs and targets.
• Prioritise emergency and urgent jobs to minimise disruption.
• Maintain accurate records for audits and compliance.
• Support continuous service improvements by suggesting scheduling enhancements.
• Provide general administrative support to repairs team.

Skills

Verbal & written communication

Organisational skills

Multitasking

Decision making

Customer service

IT literacy (MS Office)

Education

GCSE English & Maths (level 4)

Tools

MS Office

Job description

Planner

Location: Caerphilly

Full time / Permanent

Salary: £30,621.20 per annum

Hours: 40 hours Monday - Friday, 8.30am - 5pm

Celtic Horizons is a partnership between United Welsh Group and Mears Group PLC, delivering repairs, maintenance and improvement services to over 6,800 homes across South Wales.

The work we do helps keep homes safe, well maintained and in good condition for the people who live in them. Every day our teams are out in the community delivering a range of repairs, maintenance and planned improvement works across local housing.

Duties:

• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Work closely with administrators, supervisors, and contractors to ensure a seamless service.
• Cover for other planners when needed and attend meetings or training sessions as required.
• Follow company policies and Health & Safety requirements at all times.
• Assist with reporting and performance monitoring to ensure KPIs and targets are met.
• Help prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain accurate records, data, and documentation for audits and compliance.
• Support continuous service improvements by suggesting ways to streamline planning and scheduling.
• Provide general administrative support to the repairs team when required

Role Criteria:

• Experience in the above role with similar or the same duties
• Educated to GCSE level 4 or equivalent in English and Maths
• Ability to investigate, evaluate and respond to situations quickly
• Good IT knowledge, experience with all MS packages
• Good Verbal and written communication skills
• Strong Customer Service ethos
• Ability to make effective decisions based on objective assessment of situations
• Ability to multitask, control multiple processes simultaneously to share good practice
• Excellent organisational skills in order to manage and organise own workload
• The ability to respond to changing priorities in order to meet deadlines

Benefits

• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave - up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• We have a range of internal forums that Aline with our company core values and beliefs including Mears Men, Women's Health, Pride at Mears, R.E.A.C.H, Women Operative support, Armed Forces, Women in Leadership, Diverse
• Company Sick Pay
• Life Assurance (2x annual salary)
• 5% employee and 3% employer pension contribution with People pension

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

We are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.