Planner - Estate Services

Bidvane; Dukinfield; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Annual leave 24–29 days

Bank holidays

Concessionary days in December

Buy/sell up to 5 days leave

Incremental salary progression

Sick pay

On-site gym

Health cashback plan

Perkbox discounts

Maternity/paternity leave enhancements

Training and development opportunities

Job summary

Jigsaw Homes Group is seeking an Estate Services Planner for the Caretaking/Grounds Maintenance unit in Dukinfield. The role schedules and allocates work for gardening and caretaking operatives and serves as the first point of contact for queries, explaining required work and escalating problems as needed.

The post is permanent, 35 hours per week, with opportunities to coordinate closely with frontline teams and other managers to maintain estate services at Globe Lane and surrounding sites.

Qualifications

• Strong organisational and customer service skills.
• Attention to detail.
• Experience using spreadsheets.
• Clear, concise and accurate record keeping.

Responsibilities

• Plan and allocate work for gardening and caretaking operatives.
• Act as the first contact for queries and explain the work required.
• Liaise with Customer Service Advisors on follow-up queries.
• Pass problems to the Regional Supervisor or Assistant Manager when needed.
• Work with the gardening and caretaking teams at Globe Lane, Dukinfield.

Skills

Organisational skills

Customer service

Attention to detail

Spreadsheets

Job description

The Estate Services Planner works within Jigsaw Homes Group's Caretaking/Grounds Maintenance unit. The role schedules and allocates work for gardening and caretaking operatives, answers queries, explains required work and escalates problems through customer service colleagues and managers. It supports estate services by coordinating closely with frontline teams. This is a permanent post of 35 hours a week.

What the job involves

• Plan and allocate work for gardening and caretaking operatives
• Act as the first contact for queries and explain the work required
• Liaise with Customer Service Advisors on follow-up queries
• Pass problems to the Regional Supervisor or Assistant Manager when needed
• Work with the gardening and caretaking teams at Globe Lane, Dukinfield

Skills & knowledge

• Organisational and customer service skills
• Attention to detail
• Confidence using spreadsheets
• Clear, concise and accurate record keeping

What's offered

• 24 to 29 days' annual leave, plus bank holidays and three concessionary days in December
• Option to buy or sell up to five days of annual leave each year
• Incremental salaried pay
• Company sick pay
• On-site gyms
• Cashback health plan membership
• Perkbox retail discounts, cashback offers and rewards
• Enhanced maternity and paternity leave, plus training and development opportunities