Planner - Estate Services

Jigsaw Homes; Dukinfield; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

24 days holiday per annum rising to 29

statutory bank holidays

3 concessionary days in December

option to buy/sell up to 5 days extra

incremental salaried pay

company sick pay

on-site gyms

cash back health plan

Perkbox discounts

enhanced maternity/paternity leave

training/development opportunities

Job summary

Jigsaw Homes Group in Dukinfield, SK16, is seeking an Estate Services Planner to coordinate and allocate work for gardening and caretaker crews. You will act as the first point of contact for queries and provide clear explanations of works required, ensuring records are precise and up-to-date.

You will work closely with Customer Service Advisors and the Regional Supervisor to relay issues, while maintaining strong organisational and customer service skills and a keen eye for detail.

Qualifications

• Good organisational and customer service skills.
• Comfortable working with spreadsheets and keeping clear records.
• Attention to detail and ability to work with colleagues across teams.

Responsibilities

• Plan and allocate work for gardening and caretaker teams.
• Act as first point of contact for queries and explain works clearly.
• Liaise with Customer Service Advisors and Regional Supervisor for follow-up queries.
• Maintain clear, concise and accurate records and documentation.
• Collaborate with team members to ensure delivery of estate services.

Job description

Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.

We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

About the department:

We have an established and dedicated team of 600 employees within our Asset Management department.

Our team prides itself on investing in our own people to deliver first class property-based services across the Group, covering a broad range of disciplines from reactive, planned and grounds maintenance to property refurbishments, estate services, building safety and compliance.

You will be welcomed into a committed and passionate team, with a key focus on professionalism and working together.

About the role:

As Estate Services Planner, you will work closely with operatives to help plan and allocate work needed within our gardening and caretaker teams. You will act as first point of contact for queries and give clear advice and explanation of works that are needed.

You will also liaise with Customer Service Advisors for follow up queries and to relay problems to the Regional Supervisor and/or Assistant Manager if needed.

You will have good organisational and customer service skills and a clear attention to detail as you will work closely with team members.

You will be comfortable working with spreadsheets and keeping clear, concise and accurate records.

For more information regarding the role, please refer to the job pack below.

Why join us?

• 24 days holiday per annum rising incrementally to 29 days
• statutory bank holidays
• 3 concessionary days in December
• option to buy/sell up to 5 days extra leave per year
• incremental salaried pay
• company sick pay
• on-site gyms
• access to our cash back health plan membership
• access to Perkbox, our benefits platform giving you access to hundreds of retail discounts, cashback offers and rewards
• enhanced maternity/paternity leave
• training/development opportunities

We reserve the right to close this vacancy early should we receive a sufficient number of applications.

Use of Artificial Intelligence (AI) in Your Application

Your application should reflect your own skills, experience and motivation for the role. While we recognise that AI tools may be used in limited circumstances, such as reasonable adjustments or accessibility support, applications should not be created or substantially rewritten using generative AI. Where AI has been used to materially assist your application, please declare how and where it was used. Failure to do so may be considered during the recruitment process. Routine spelling, grammar and accessibility tools do not need to be declared.

Proud member of the Disability Confident employer scheme

Planner - Estate Services

Company: Jigsaw Homes

Salary: £27,207 to £30,753 a year

Hours: Full-time

Location: Dukinfield, SK16 4XP

Job type: Permanent

Posting date: 9 Nov 2026

Closing date: 25 Nov 2026