Placemaking Director

Andersen James Group; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

A leading creative agency in Greater London is seeking a Client Relationship Director to shape client strategies and lead a talented team. With responsibilities for managing key client relationships and driving successful project outcomes, the role requires at least 8 years of agency leadership experience and a strong understanding of destination marketing. Ideal candidates will have excellent communication skills and a collaborative approach. This opportunity promises impactful work in a dynamic environment.

Qualifications

• 8+ years of experience in agency-side client leadership.
• Understanding of property or destination marketing.
• Commercial mindset with creative instinct.
• Proven ability to lead teams and manage stakeholder relationships.

Responsibilities

• Be the strategic partner for key clients.
• Guide strategy and lead the Client Services team.
• Ensure timely project delivery and manage budgets.
• Keeping projects on track — timelines, budgets, expectations.
• Improving processes and delivery where needed.
• Supporting pitches and how the agency shows up in the industry.

Skills

Senior agency-side client leadership experience

Excellent communication skills

Stakeholder management

Collaborative, solutions-led style

Commercial mindset with creative inst

Lead teams with clarity, energy and fo

Job description

We’ve partnered with a leading creative placemaking and property marketing agency that brings destinations to life. Through brand, CX, digital, placemaking, wayfinding and everything in between, their work shapes how people feel about the places they live, work, shop and play… and they’re now looking for a Client Relationship Director to help lead the next chapter.

If you love big ideas, brilliant relationships and turning creativity into real-world impact, this is one you won’t want to miss.

The Role

• You’ll be the strategic partner for some of their biggest clients - the person who sees the bigger picture, connects the dots and keeps the work moving forward with purpose.
• You’ll guide strategy, lead a talented Client Services team, steer delivery, spot growth opportunities and keep things calm when deadlines get… interesting.

What You’ll Be Doing

• Owning relationships with key clients and being the partner they trust
• Developing strategic plans that elevate the work
• Leading, mentoring and championing the Client Services team
• Keeping projects on track — timelines, budgets, expectations
• Improving processes and delivery where needed
• Supporting pitches and how the agency shows up in the industry

In short: happy clients, great work, inspired teams.

What You’ll Bring

• Senior agency-side client leadership experience (ideally 8+ years)
• Understanding of property, place or destination marketing
• A collaborative, solutions-led style
• Excellent communication and stakeholder management skills
• A commercial mindset with creative instinct
• The ability to lead teams with clarity, energy and focus

If this role is something you\'d be interesting in discussing & exploring further, then please apply to this listing or reach out on [e-mail]