Pit Boss

Genting Malaysia Bhd; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private GP helpline

Discount portal for retailers

Life assurance

Employee assistance programme

20% gym discount

Mental health support

Family-friendly policies

Health Cash Plan

Critical illness cover

Travel insurance

Health Screening

Genting Academy online learning portal

Long service awards

Staff social fund

Annual Christmas present

Croupier of the Year Awards

5-a-side football tournament

Tips

Retention bonus

Job summary

Genting Casinos Chinatown London is seeking an experienced pit boss to join our Gaming Staff team. You will ensure fair play, compliance with Gambling Act 2005 and LCCP, and support management in maintaining high security, efficiency and customer service standards.

The role requires flexibility to work night shifts and weekends, with opportunities for development and a comprehensive range of employee benefits.

Qualifications

• Experienced pit boss or similar in a casino environment.
• Knowledge of Gambling Act 2005 and Gambling Commission guidelines (LCCP).
• Commitment to social responsibility and compliance with company policies.
• Ability to coach and supervise staff, provide clear instructions, and maintain high customer service standards.

Responsibilities

• Ensure full compliance with Gambling Act 2005, LCCP and licensing conditions.
• Guarantee gaming activity aligns with company policy and procedures.
• Provide clear coaching to staff and evaluate understanding.
• Drive change initiatives to improve business performance and competitiveness.
• Deliver exceptional customer service and maintain teamwork and productivity.

Skills

PFL

Team player

Customer service

Flexibility

Job description

Pit Boss - Genting Casino Chinatown London

Location: Genting Casino Chinatown London

Department: Gaming Staff

Closing Date: 21 Oct 2026

JOB DESCRIPTION

Are you an experienced pit boss looking for a new opportunity? Are you dedicated to ensuring the games are played fairly and accurately?

We have a vacancy for a pit boss to join our team, you will be supporting the management team ensuring full compliance with company procedures and relevant legislation. You will also be responsible for making sure the highest standards of efficiency, security and customer care are delivered in your area.

Key skills and responsibilities include:

• Full compliance with the requirements of the Gambling Act 2005, Gambling Commission guidelines, licensing conditions and codes of practice (LCCP).
• Fully aware of all social responsibility protocols and procedures.
• Ensure all gaming activity complies with company policy and procedures.
• Provide employees with clear and concise instructions and effectively evaluate their knowledge and understanding.
• Positive and flexible approach to change management initiatives to effectively improve business performance and maintain a competitive edge.
• Coach employees to meet the organisation’s expectations of productivity and goal accomplishment.
• To ensure all employees deliver exceptional levels of customer service
• An effective team player
• Personal Functional License (PFL) required.
• Being flexible and able to work a variety of shifts including night shifts and weekends.

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits - read more details below.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
• Tips
• £4000 retantion bonus after successful completion of probation**

*Subject to eligibility

** T&C apply

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.