Pit Boss

Genting Casinos UK Ltd.; City Of London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Private GP helpline

Pension scheme

Life assurance

Discount portal for retailers/restau­r

20% discounted gym membership

Mental health support

Family-friendly policies

Health Cash Plan (level 1)

Job summary

Genting Casinos UK Ltd. is seeking an experienced Pit Boss to support management, ensure compliance with gambling legislation, and uphold the highest standards of efficiency, security and customer care across shifts, including nights and weekends.

The role requires PFL, strong leadership, and a proactive approach to change and staff development. You will coach staff, monitor gaming activity, and ensure exceptional service in a fast-paced casino environment.

Qualifications

• PFL required or eligible to obtain.
• Strong leadership with ability to coach staff.
• Proven commitment to high standards of customer service and integrity.

Responsibilities

• Ensure compliance with Gambling Act 2005, Gambling Commission guidelines, LCCP and licensing conditions.
• Supervise gaming activities to uphold fairness and accuracy.
• Coach and evaluate team performance to meet productivity goals.
• Deliver exceptional customer service and maintain high security standards.
• Manage shift patterns, including nights and weekends, with flexibility.

Skills

PFL

Team leadership

Customer service

Night/weekend flexibility

Job description

JOB DESCRIPTION

Are you an experienced pit boss looking for a new opportunity? Are you dedicated to ensuring the games are played fairly and accurately?

We have a vacancy for a pit boss to join our team, you will be supporting the management team ensuring full compliance with company procedures and relevant legislation. You will also be responsible for making sure the highest standards of efficiency, security and customer care are delivered in your area.

Key skills and responsibilities include:

• Full compliance with the requirements of the Gambling Act 2005, Gambling Commission guidelines, licensing conditions and codes of practice (LCCP).


• Fully aware of all social responsibility protocols and procedures.


• Ensure all gaming activity complies with company policy and procedures.


• Provide employees with clear and concise instructions and effectively evaluate their knowledge and understanding.


• Positive and flexible approach to change management initiatives to effectively improve business performance and maintain a competitive edge.


• Coach employees to meet the organisation’s expectations of productivity and goal accomplishment.


• To ensure all employees deliver exceptional levels of customer service


• An effective team player


• Personal Functional License (PFL) required.


• Being flexible and able to work a variety of shifts including night shifts and weekends.

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits - read more details below.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.


• Discount portal for popular retailers, restaurants, leisure and more.


• Pension scheme.


• Life assurance.


• Employee assistance programme \" A confidential helpline providing 24/7 advice and counselling whatever the issue.


• 20% discounted gym membership.


• Mental health support.


• Family-friendly and wellbeing policies.

Flexible benefits* \" designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).


• Critical illness cover.


• Dental insurance.


• Travel insurance.


• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.


• Genting Academy \" online learning portal.


• Long service awards.


• Staff social fund.


• Annual company Christmas present.


• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.


• Tips


• £4000 retantion bonus after successful completion of probation**

*Subject to eligibility

** T&C apply

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.