PICOP Operations Manager

Chase de Vere; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday

Birthday day off

Life assurance 4x

Induction training

Study leave

Flexible benefits

Extra holiday days

Cycle to work

Volunteering days

EAP 24/7

Mortgage service

Employee forum

Charity events

Job summary

Chase de Vere is seeking a PICOP Operations Manager to lead and develop administration and paraplanning teams across Bury and London, driving a scalable, high‑performing operational model for advisers and clients. As the senior operational leader, you will shape the future of the PICOP function, ensuring service quality, governance, capability building and a culture of accountability across locations.

The role offers a clear path to impact, with a collaborative environment, competitive benefits

Qualifications

• Significant operational leadership experience within wealth management or regulated financial services.
• Proven track record leading administration or paraplanning teams.
• Strong governance, service standards and process knowledge.

Responsibilities

• Lead the operational delivery of the PICOP function for advisers and clients.
• Establish governance, standards and processes for consistent delivery.
• Monitor performance, capacity, and operational risk.
• Build relationships with advisers and stakeholders.
• Develop managers and teams, promoting collaboration and accountability.
• Drive change and process improvements to support growth.

Skills

Operational leadership

Wealth management

Paraplanning supervision

Stakeholder management

Performance management

Change management

Resource planning

Job description

Focused, collaborative and driven. Our PICOP Operations Manager will be responsible for leading and developing our administration and paraplanning teams, bringing them together within a consistent and high-performing operational model.

This is a newly created role with the opportunity to shape the future of the PICOP function. As the senior operational leader, you will be responsible for driving operational excellence, ensuring service quality, building team capability and creating a culture of accountability and continuous improvement across multiple locations.

At Chase de Vere, we will give you the platform to lead a specialist function supporting advisers who work with Personal Injury and Court of Protection clients. Our dedicated team offers tailored financial advice throughout every stage of the claims process – pre-settlement, at settlement, and post-settlement – helping to ensure that clients can make informed decisions to secure their financial future.

WHAT YOUR ROLE WILL INVOLVE

The PICOP Operations Manager will provide leadership and oversight across administration and paraplanning teams located in Bury and London. Working closely with advisers, Central Services, Compliance and Quality Assurance teams, you will ensure the function delivers a consistent, scalable and efficient service that supports both clients and advisers.

• Lead the operational delivery of the PICOP function, ensuring a high-quality and efficient service for advisers and clients.
• Establish clear governance, service standards and processes to support consistent delivery and strong outcomes.
• Monitor performance, manage capacity and oversee operational risk to ensure the function operates effectively.
• Build strong relationships with advisers and stakeholders to enhance the overall client and adviser experience.
• Lead, develop and coach managers and teams, fostering a culture of collaboration, accountability and continuous improvement.
• Drive operational change and process improvements to support the ongoing growth and success of the function.
• Ensure operational resilience through effective resource planning, knowledge sharing and team development.

WHAT YOU WILL NEED

• Significant operational leadership experience within wealth management, financial planning or a regulated financial services environment.
• Proven experience leading and developing operational, administration or paraplanning teams.
• Strong understanding of service delivery, performance management and resource planning.
• Experience using data and MI to drive decision-making and continuous improvement.
• Proven ability to lead change and implement new ways of working.
• Excellent stakeholder management skills, working effectively across teams and locations.
• Strong commercial awareness, with a focus on service quality, risk management and client outcomes.
• Ability to thrive in a fast-paced environment while building positive relationships with colleagues and stakeholders.

WHAT'S IN IT FOR YOU?

By joining Chase de Vere, you'll have a progressive career with great benefits and a nurturing culture that makes you part of something special.

• Opportunity to earn an annual bonus
• 25 days holiday, plus bank holidays (increasing with service)
• A day off for your birthday
• Life assurance – 4 x salary
• Comprehensive induction and training programme
• Funded exams and paid study leave
• A wide range of voluntary flexible benefits to suit your individual needs
• The option to buy additional holiday days
• Cycle to work Scheme
• Two paid volunteering days each year, to support your local community
• Employee Assistance Programme with access to a 24/7 helpline
• Access to our free mortgage service, through our internal mortgage team
• Our Employee Forum and Diversity & Inclusion group
• Local and companywide events in support of our company charities