Picker

ENGINEERINGUK; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the retail sector is looking for a customer service associate in Chester. The role involves ensuring customer satisfaction through various tasks such as stocking shelves and managing deliveries. Candidates must have a positive attitude and a commitment to excellent service.

Benefits

Employee Assistance Programme

Comprehensive holiday package

Life Assurance

Retirement savings plan with contribution matching

Discounts on various services and products

Qualifications

• A can-do attitude and comfort working to meet pick rates.
• A passion for customer service and willingness to go the extra mile.
• Reliability, punctuality, and professional appearance.

Responsibilities

• Accurately pick and dispatch goods using a handheld terminal.
• Check quality, shelf life, and ensure packaging is suitable for delivery.
• Provide high-standard customer service by processing deliveries efficiently.

Skills

Customer Service

Reliability

Punctuality

Job description

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What's in it for you

At Booker, along with being a great place to work and providing opportunities for career growth, we offer the following benefits:

• A Booker colleague card with 10% off at Booker and double discount events up to three times a year.
• After 3 months, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for four days after each pay day, thirteen times a year, plus 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM-only deals with Tesco Mobile, with additional deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco Bank (terms apply).
• Free eye tests when you spend £50 or more, with 30% off glasses, contact lenses, and prescription sunglasses on the same spend.
• 50% off health checks at Tesco Pharmacy.
• Exclusive discounts on RAC breakdown cover.
• An exclusive deals website with savings on everyday purchases, including a cycle-to-work scheme.
• After 3 months, eligibility to join our Save As You Earn share scheme to buy Tesco shares at a discount.
• Retirement savings plan (pension) with up to 5% contribution matching from Booker.
• Life Assurance covering death in service of up to three times your annual pay.
• Health and wellbeing resources, including a 24/7 confidential Employee Assistance Programme and Virtual GP for you and your family.
• A comprehensive holiday package.

About the role

You will ensure our customers' needs are exceeded at all times while working across various store areas, making each day different. Responsibilities include stocking shelves, serving at the tills, managing stock levels, or picking deliveries. Your efforts will help ensure customers receive excellent service quickly and efficiently.

We seek someone with a positive attitude, passionate about customer service, and willing to go the extra mile for customers.

Responsibilities

• Accurately pick and dispatch goods using a handheld terminal, reporting discrepancies to the manager.
• Check quality, shelf life, and ensure packaging is suitable for delivery.
• Provide high-standard customer service by processing deliveries efficiently and meeting targets.
• Be polite to delivery staff, respond appropriately to queries and complaints, and refer complex issues to the appropriate person.

Requirements

• A can-do attitude and comfort working to meet pick rates.
• A passion for customer service and willingness to go the extra mile.
• Reliability, punctuality, and professional appearance.

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