Store to Home Picker

TN United Kingdom; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the UK is seeking a customer-focused individual for a dynamic role involving face-to-face and phone interactions with customers. Responsibilities include supporting customer ideas and ensuring efficient service delivery, with opportunities for personal growth and a commitment to diversity and inclusion.

Benefits

Competitive salary

Award-winning pension scheme

6.6 weeks of holiday

Employee Assistance Programme

Shopping discounts

Qualifications

• Confident and friendly communicator.
• Organized and analytical thinker.
• Eager to learn new technology and ways of working.

Responsibilities

• Support customers on the shop floor and during click and collect service.
• Prioritize tasks and manage time effectively.
• Adapt to a flexible work schedule including weekends and holidays.

Skills

Communication

Organization

Flexibility

Job description

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Role Overview

You’re a confident and friendly communicator, comfortable building relationships and sharing product knowledge with customers face to face and over the phone. Efficiency and safety are vital, but your main focus will be on the customer, supporting their ideas on the shop floor or working to a one-hour click and collect service.

What we need

You’re an organized and analytical thinker who knows how to prioritize your time and keep things simple. We provide courier, click and collect, and home delivery services, with products ranging from tins of paint to bags of compost or hot tubs, so being comfortable with some heavy lifting is important. Flexibility and agility are key to success in this role. You should be eager to expand your skills by using new technology and learning new ways of working. Additionally, you must be flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to various networks that support our colleagues and allies, helping us to embed diversity and inclusion at the heart of our business.

We also recognize that wellness means different things to different people. We aim to help colleagues be at their best and feel well by offering a range of benefits, including a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more. We also provide generous breaks to ensure you’re refreshed and able to perform at your best.

To support you during the application or interview process, please contact us for any recruitment adjustments.