Phone Shop Manager - Dual site - Catterick Garrison & Northallerton

TN United Kingdom; Northallerton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Phone Shop Manager to lead a dynamic team across two locations. This role emphasizes providing exceptional customer service while managing team performance and operational efficiency. With a commitment to fostering a positive work environment, you will be instrumental in driving sales and enhancing customer loyalty. The position offers flexible working arrangements, generous holiday allowances, and a range of employee benefits, making it an exciting opportunity for those passionate about retail leadership and customer engagement.

Benefits

20 days holiday plus personal day

Flexible working requests

Colleague discounts

Wellbeing resources

Life cover

Pension contributions

Uniform provided

Access to colleague networks

Qualifications

• Experience in retail management with a focus on customer service.
• Ability to lead and motivate a diverse team.

Responsibilities

• Lead and motivate your team to enhance customer experiences.
• Control departmental costs and manage budgets effectively.

Skills

Customer Focus

Teamwork

Decision Making

Interacting with People

Job description

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Phone Shop Manager - Dual site - Catterick Garrison & Northallerton, Northallerton

Client: Tesco

Location: Northallerton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 036184afbee8

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

You will lead and motivate your team to communicate with our customers, offering expert sales advice and support to ensure they receive the best deal that meets their needs, provides value, and fosters loyalty.

You will be responsible for:

1. Listening to customer feedback and acting on it promptly, including following up on complaints and guiding your team to improve the shopping experience.
2. Delivering excellent shopping experiences daily by ensuring your team operates effectively according to Tesco standards.
3. Engaging your team to optimize product availability and manage RFID counts with the Stock and Admin manager.
4. Encouraging passion for products and maintaining proper presentation, handling, and storage routines.
5. Creating a positive first impression by coaching your team to maintain shelf standards for visibility and access.
6. Leading a service-oriented culture by modeling helpful and friendly behaviors and demonstrating enthusiasm for customer satisfaction.
7. Controlling departmental costs, minimizing waste, and meeting budgets.
8. Collaborating with the business to grow sales through effective range and merchandising activities.
9. Encouraging team participation in community initiatives aligned with Tesco’s strategies.

You will need:

1. To ensure your team is trained to confidently approach customers and sell the right products at the right price.
2. To work closely with your team, Area Manager, and management to define and achieve standards for the Phone Shop.
3. To celebrate successes and treat everyone with respect, fostering a caring environment that makes a difference for customers and staff.

Behavioral Skills:

• Interacting with People: Establishing and maintaining relationships with diverse backgrounds.
• Customer Focus: Understanding and prioritizing customer needs.
• Decision Making: Making timely decisions considering priorities and information.
• Teamwork: Collaborating effectively to achieve shared goals.

What's in it for you:

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months, plus Bank holidays.
• Flexible working requests from day one.
• Colleague discounts, wellbeing resources, and exclusive deals.
• Life cover and pension contributions.
• Various benefits, including discounts, shares, and cycle schemes.
• Uniform provided and support policies.
• Access to colleague networks and inclusive culture.

About us:

Our vision is to become every customer's favorite way to shop, focusing on serving customers, communities, and the planet better every day. We value diversity and are committed to an inclusive workplace. We are moving towards a blended working model, combining office and remote work.

Note: Successful applicants will need to provide bank details on the start date. We are an inclusive employer, committed to accessible recruitment processes. For support details, visit Tesco Accessibility.