Phone Shop Associate - Flexible Hours & Great Service

Tesco Retail; Llanelli; On-site; GBP 18,000 - 21,000; Part time

Job summary

Tesco Phone Shop Colleague role in Llanelli is a frontline customer position within our store. You will provide friendly, natural service, get to know customers and help them choose mobile products and services while supporting phone and contract setups.

Your hours are scheduled within defined availability windows, with a guaranteed minimum of 12 hours per week. A team-focused, proactive approach helps drive great service and store performance.

Responsibilities

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance
• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether youre solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Job description

Tesco Phone Shop Colleague role in Llanelli is a frontline customer position within our store. You will provide friendly, natural service, get to know customers and help them choose mobile products and services while supporting phone and contract setups.

Your hours are scheduled within defined availability windows, with a guaranteed minimum of 12 hours per week. A team-focused, proactive approach helps drive great service and store performance.