Phone Shop Associate - Flexible Hours & Growth

Tesco; Ebbw Vale; On-site; GBP 18,000 - 21,000; Part time

Job summary

Tesco in the United Kingdom (Ebbw Vale) is hiring a Phone Shop Colleague. The role focuses on delivering friendly, natural customer service within the Phone Shop and across the wider store, assisting customers with mobile products, contracts, and tech queries.

Employees work within defined availability windows and are part of a team that values service quality, sales support, and positive store performance. The role offers flexibility and opportunities to grow with Tesco.

Qualifications

• Provide friendly, natural service and get to know customers.
• Support across Phone Shop and wider store, including mobile products and services.
• Assist with phone and contract setups and resolve tech queries.

Responsibilities

• Providing friendly, natural service and getting to know your customers.
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines.
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you're solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Skills

Customer service

Sales support

Technology knowledge

Communication

Teamwork

Job description

Tesco in the United Kingdom (Ebbw Vale) is hiring a Phone Shop Colleague. The role focuses on delivering friendly, natural customer service within the Phone Shop and across the wider store, assisting customers with mobile products, contracts, and tech queries.

Employees work within defined availability windows and are part of a team that values service quality, sales support, and positive store performance. The role offers flexibility and opportunities to grow with Tesco.