Phone Shop Associate: Flexible Hours & Benefits

Tesco; Alloa; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Holiday allowance

Flexible hours

Colleague Clubcard discount 10-15%

Wellbeing services

Life cover & pension matching up to 7.

Cycle-to-work schemes

Uniform provided

Job summary

Tesco Phone Shop Colleague position in the UK is an in-store customer-facing role focused on delivering friendly service and helping customers choose mobile products and services. You will assist with phone setups, contracts, and a variety of tech queries while working within defined availability windows.

Benefits include flexible hours from day one, holidays, and discounts via the Colleague Clubcard. Tesco emphasizes a supportive team environment and inclusive culture across its stores.

Qualifications

• Providing friendly, natural service and getting to know your customers.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team–focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Responsibilities

• Providing friendly, natural service and getting to know your customers.
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines.
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance.

Skills

Customer service

Rapport building

Decision making

Teamwork

Job description

Tesco Phone Shop Colleague position in the UK is an in-store customer-facing role focused on delivering friendly service and helping customers choose mobile products and services. You will assist with phone setups, contracts, and a variety of tech queries while working within defined availability windows.

Benefits include flexible hours from day one, holidays, and discounts via the Colleague Clubcard. Tesco emphasizes a supportive team environment and inclusive culture across its stores.