Phone-Based Patient Triage Advisor

InHealth Group Limited; Middlewich; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

InJoy rewards platform (mobile)

25 days leave

Company pension

Learning and development

Well-being hub

Employee Assistance Programme

Peer recognition

Refer a friend bonus

Discounts on InHealth services

Cycle to Work

Job summary

InHealth Group Limited in Middlewich is seeking a customer‑facing role within Lung Cancer Screening to be the first point of contact for patients booking life‑saving appointments. This fast‑paced, supportive team offers clear KPI targets and a rewarding environment.

You will schedule appointments by phone, perform triage, maintain patient records, and ensure NHS guidelines are followed, while delivering excellent service to diverse patients.

Qualifications

• Experience in a customer or patient-facing role.
• Strong communication and organisational skills.
• Understanding of patient confidentiality and data protection (GDPR).
• Comfortable working with internal systems and quality assurance processes.
• Confident handling queries with empathy and professionalism.

Responsibilities

• Handle inbound and outbound calls to schedule and manage patient appointments, working toward set KPIs.
• Complete telephone triage consultations to assess eligibility.
• Maintain accurate patient records and data for reporting.
• Escalate issues and ensure follow-up appointments meet NHS guidelines.
• Deliver excellent service while supporting patients from a wide range of backgrounds.

Skills

Customer service

Communication

GDPR awareness

Empathy

Organisation

Job description

InHealth Group Limited in Middlewich is seeking a customer‑facing role within Lung Cancer Screening to be the first point of contact for patients booking life‑saving appointments. This fast‑paced, supportive team offers clear KPI targets and a rewarding environment.

You will schedule appointments by phone, perform triage, maintain patient records, and ensure NHS guidelines are followed, while delivering excellent service to diverse patients.