Phone-Based Mental Health Triage & Support Specialist

PENNINE CARE NHS FOUNDATION TRUST; Manchester; Vor Ort; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Generous annual leave entitlement

Flexible working opportunities

Continued Professional Development

Staff wellbeing service

Staff discounts

Zusammenfassung

Pennine Care NHS Foundation Trust is recruiting Mental Health First Responders to support people in mental health crisis by telephone assessment, triage and signposting as part of a multi-disciplinary team.

The post involves compassionate, professional support for callers and their carers, helping them cope better with mental health challenges and aligning with care plans where available.

Aufgaben

• Provide complex and sensitive information to a wide range of internal and external stakeholders (users of services, carers, multi-disciplinary staff, and other statutory / non statutory services).
• Contribute to the safe and effective day to day operations of the service managing clinical enquiries.
• Provide a high standard of written and verbal communication that is clear and in line with local guidance.
• Role model effective communication: demonstrating empathy, respect, compassion, and hope where there may be barriers to understanding.
• Ensure that individual episodes of care are delivered in a timely, effective and integrated manner.
• Promote a recovery model that empowers persons, carers and relatives to be at the forefront of decision making, owning their packages of care/treatment.
• Create, implement, and update care plans as required.
• Utilise a range of hardware, software and applications provided by Trust and other stakeholders to source and record information and communicate with service users and partners and be proficient in the use of IT hardware and software and digital telephony.
• Champion persons' rights and service users including dignity, equality, diversity, choice and respect.
• Provide advice and guidance regarding mental health problems.
• Request information on specific individuals from Police Officers as per information sharing protocol.
• Mental state assessment.
• Risk assessment.
• Case formulation.
• A range of recovery focused interventions.
• Validation and de-escalation of crisis.

Jobbeschreibung

Pennine Care NHS Foundation Trust is recruiting Mental Health First Responders to support people in mental health crisis by telephone assessment, triage and signposting as part of a multi-disciplinary team.

The post involves compassionate, professional support for callers and their carers, helping them cope better with mental health challenges and aligning with care plans where available.