Phlebotomy SPoA Call Handler & Admin Support

NHS National Services Scotland; Glasgow; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS Pension Scheme

Cycle to Work Scheme

Study bursaries

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a Call Handler to join the Phlebotomy SPoA administration team. You will be the first point of contact for telephone and electronic referrals, answering calls, inputting referrals, and triaging patients in line with service procedures.

Based at Commonwealth House, the role is permanent, full-time (36 hours weekly) with weekday daytime shifts. We offer NHS benefits including generous annual leave, the NHS Pension Scheme, and opportunities for

Qualifications

• Good communication and interpersonal skills.
• Excellent keyboard and IT skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Adaptability and flexibility to meet service demands.
• Strong customer care and telephone handling skills.
• A helpful, pleasant and professional manner.
• Excellent teamwork abilities.
• Previous experience in a call centre or similar customer service environment is desirable.
• Reliability and flexibility to support the operational needs of the service.

Responsibilities

• Act as the first point of contact for telephone calls and electronic referrals into the Phlebotomy Service.
• Answer incoming calls and make outbound calls as required.
• Accurately and promptly input referrals into the electronic patient information system.
• Forward referrals and messages to the appropriate teams or individuals.
• Triage patients in line with service procedures.
• Book appointments for the Phlebotomy Service.
• Provide a professional, courteous and efficient service to healthcare professionals, patients, carers and families.

Skills

Communication

Interpersonal skills

IT skills

Telephone handling

Teamwork

Reliability

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a Call Handler to join the Phlebotomy SPoA administration team. You will be the first point of contact for telephone and electronic referrals, answering calls, inputting referrals, and triaging patients in line with service procedures.

Based at Commonwealth House, the role is permanent, full-time (36 hours weekly) with weekday daytime shifts. We offer NHS benefits including generous annual leave, the NHS Pension Scheme, and opportunities for