Phlebotomy Manager

East Kent Hospitals University NHS Foundation Trust; Folkestone; On-site; GBP 28,000 - 31,000; Full time

Job summary

East Kent Hospitals University NHS Foundation Trust is seeking a Phlebotomy Manager to oversee day-to-day phlebotomy services across RVHF and Buckland Hospital, with duties spanning staff rostering, consented leave management, and IT system troubleshooting. The role requires travel between sites, a patient-centred approach, and leadership in a busy clinical setting.

The post is based at the Royal Victoria Hospital in Folkestone, with responsibility across EKHUFT sites, typically 08:00-16:30

Qualifications

• GCSE Maths & English minimum grade D or equivalent.
• Experienced Phlebotomist.
• Knowledge of Anticoagulation testing and oral GTT testing.
• NVQ4 or equivalent knowledge of the NHS/Public Sector.

Responsibilities

• Committed to providing a patient centred service, value and listen to our patients when under our care. Promote this within the phlebotomy team.
• Managing day-to-day operational running of the phlebotomy outpatient department of RVHF and BHD, ensuring a comprehensive service, including adequately stocked consumables, departmental cleanliness, maintaining appointments to time, escalating any operational concerns.
• Work collaboratively with Trust Phlebotomy Managers and Phlebotomy Site Leads to ensure operational, team management and quality requirements are met.
• Management of phlebotomy staff; Rosters, authorising annual leave, sickness monitoring
• Confident using digital systems and IT, e.g., Sunrise, ICE, Microsoft. Effectively move between multiple IT platforms to find patient requests and manage appointment lists. Be able to troubleshoot IT issues to assist the phlebotomy team.
• Know the application of relevant health and safety regulations e.g. clinical waste disposal, disposing of sharps, needle stick injury & moving and handling. Ensure the phlebotomy team work safely within relevant policies.
• Monitor accidents/incidents occurring in the phlebotomy area. Ensure they are appropriately reported. Assist the Phlebotomy Site Lead with accident/incident investigations.
• Assist with UKAS ISO15189 compliance.
• Collect blood samples from patients and assist the phlebotomy team as needed.
• Be flexible, ability to travel to all relevant sites as required.

Skills

Leadership

Communication

IT literacy

Time management

Travel willingness

Education

GCSE Maths & English

Experienced Phlebotomist

Anticoagulation testing knowledge

NHS/public sector knowledge (NVQ4)

Job description

East Kent Hospitals University NHS Foundation Trust

Phlebotomy Manager

The closing date is 22 November 2026

The Phlebotomy service supports Pathology, general practitioners, community healthcare and private hospitals in East Kent, providing blood samples from the patients of EKUHFT, to the laboratories. Phlebotomists provide a service to the wards and outpatient clinics at the William Harvey Hospital (WHH) in Ashford, Queen Elizabeth the Queen Mother Hospital (QEQM) in Margate and the Kent and Canterbury Hospital (K&CH). Additional phlebotomy outpatient clinics are held at Buckland Hospital in Dover (BHD) and the Royal Victoria Hospital in Folkestone (RVHF).

The Phlebotomy Managers are responsible for overseeing day-to-day service provision and managing phlebotomy staff on their designated sites, ensuring a high quality, efficient, and cost-effective phlebotomy service that meets patient needs and organisational standards, compliant with relevant policies and quality standards, including UKAS ISO15189.

One Phlebotomy Manager role is available at the Phlebotomy outpatient clinic at the Royal Victoria Hospital in Folkestone . The post holder will be required to work across Royal Victoria Hospital in Folkestone and Buckland Hospital Buckland, Monday to Friday 08:00-16:30 and occasional Saturday mornings 09:00-11:00.

PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.

Main duties of the job

• Committed to providing a patient centred service, value and listen to our patients when under our care. Promote this within the phlebotomy team.
• Managing day-to-day operational running of the phlebotomy outpatient department of RVHF and BHD, ensuring a comprehensive service, including adequately stocked consumables, departmental cleanliness, maintaining appointments to time, escalating any operational concerns.
• Work collaboratively with Trust Phlebotomy Managers and Phlebotomy Site Leads to ensure operational, team management and quality requirements are met.
• Management of phlebotomy staff; Rosters, authorising annual leave, sickness monitoring
• Confident using digital systems and IT, e.g., Sunrise, ICE, Microsoft. Effectively move between multiple IT platforms to find patient requests and manage appointment lists. Be able to troubleshoot IT issues to assist the phlebotomy team.
• Know the application of relevant health and safety regulations e.g. clinical waste disposal, disposing of sharps, needle stick injury & moving and handling. Ensure the phlebotomy team work safely within relevant policies.
• Monitor accidents/incidents occurring in the phlebotomy area. Ensure they are appropriately reported. Assist the Phlebotomy Site Lead with accident/incident investigations.
• Assist with UKAS ISO15189 compliance.
• Collect blood samples from patients and assist the phlebotomy team as needed.
• Be flexible, ability to travel to all relevant sites as required.

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Kent and Medway Pathology Network

Kent and Medway Pathology Network is a formal partnership of seven laboratories across three pathology services in four acute Trusts. Our 1000 colleagues provide services across the health and care sector to a population of nearly 2 million.

We are at an exciting point of our network development with a recommendation to form a joint venture across the four Trusts leading transformation. Our projects including single IT solutions, procurement and digital projects, to ensure our services are able to meet growing demand for our service users, patients and communities.

Job responsibilities

Kent and Medway Pathology Network

You will have a fantastic opportunity to grow your career in KMPN. We are developing a network academy, a platform for all network education and training from apprenticeships to advanced clinical and scientific qualifications with a single faculty making best use of our talented educators and trainers. You will not be expected to work at sites outside of EKHUFT. However, there will be opportunities for collaborative working within the network.

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please dont hesitate to contact the line manager using the contact details below.

Kindly note that visa sponsorship is not available for this role.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for BMS roles Band 6 and above.

Person Specification

Qualifications and Training

• GCSE Maths & English minimum grade D or equivalent
• Experienced Phlebotomist
• Knowledge of Anticoagulation testing and oral GTT testing
• NVQ4 or equivalent knowledge of the NHS/Public Sector

Clinical Skills and Experience

• Communication skills; Excellent verbal and non-verbal communication with a range of healthcare professionals
• IT Literate with ability to troubleshoot electronic systems
• Understanding of patient confidentiality / GDPR
• Adaptable
• Ability to work as part of a team and develop effective relationships but also work on own initiative.
• Organisational and time management skills. Be able to organise others, and work under pressure
• Must be able to travel around East Kent, and between Trust hospital sites.

Personal / Professional Attributes

• Ability to both follow and give written & verbal instructions
• Leadership; Be able to lead in demanding situations.
• Ability to understand own limitations and seek senior assistance where required
• Strong interpersonal and communication skills
• Integrity and professionalism
• Ability to motivate and inspire others. Positive role model.

Governance and Other requirements

• Understands principles and concepts of clinical governance
• Flexible to meet service needs
• Upholds and models the Trust values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Kent Hospitals University NHS Foundation Trust

£28,392 to £31,157 a yearper annum, pro rata (where applicable).