Pharmacy Technician — Lead Care & Patient Services

Boots UK; Ballyclare; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption

Flexible benefits scheme

TELUS Health Employee Assistance

CPD Days and protected learning time

GPhC/PSNI/PSI Fees reimbursed

Job summary

Boots Pharmacy is hiring a Pharmacy Technician to deliver exceptional patient-centred service and lead the dispensary team. You will advise patients on medicines, support store services, and ensure safe, compliant operations.

The role involves coaching colleagues, handling prescriptions, managing stock, and using pharmacy systems to optimise patient care. Training options and career progression within Boots are available.

Qualifications

• Registered with the relevant pharmacy regulator (GPhC, PSNI, PSI).
• Experience coaching and leading a dispensary team.
• Excellent communication and organisational skills.
• Motivation to change things for the better for our teams, customers and patients.
• A desire to deliver services and outstanding patient care.
• Ability to use pharmacy systems and technology.

Responsibilities

• Providing expert, tailored advice to patients about medicines, products or Macmillan Cancer Support.
• Delivering services dependant on store needs.
• Building relationships with the pharmacy team; coaching and inspiring them to deliver high standards.
• Assisting with triage of patients and distributing prescription handouts.
• Taking ownership for legal, safe and ethical decision-making in the pharmacy.
• Manage stock replenishment, workload management, order fulfilment, receiving and handling controlled drugs while ensuring patient safety.

Skills

Coaching team leadership

Excellent communication

Organisational skills

Pharmacy systems knowledge

Patient-centred service

Regulatory compliance

Tools

Pharmacy systems

Job description

Boots Pharmacy is hiring a Pharmacy Technician to deliver exceptional patient-centred service and lead the dispensary team. You will advise patients on medicines, support store services, and ensure safe, compliant operations.

The role involves coaching colleagues, handling prescriptions, managing stock, and using pharmacy systems to optimise patient care. Training options and career progression within Boots are available.