Repeat Prescribing and Medicines Management
- Manage the daily repeat prescribing workflow, reviewing prescription requests in line with practice protocols.
- Undertake medication safety checks before prescriptions are issued.
- Identify and manage overdue medication monitoring requirements and arrange appropriate blood tests where needed.
- Support medication synchronisation and alignment following medication changes or hospital discharge.
- Identify prescribing outside agreed formulary guidance and elevate where appropriate.
- Escalate urgent prescription requests and complex prescribing issues to the Clinical Pharmacist or GP team.
Medicines Queries and Community Pharmacy Liaison
- Act as a first point of contact for medicine-related queries from patients, reception staff and community pharmacies.
- Resolve non clinical prescribing and medication availability queries within scope of practice.
- Liaise with community pharmacy teams regarding prescription issues, stock shortages and medication synchronisation requests.
- Escalate complex clinical queries appropriately.
- Build and maintain positive working relationships with community pharmacy colleagues.
Electronic Repeat Dispensing eRD and Shared Care Support
- Identify suitable patients for electronic Repeat Dispensing.
- Set up and maintain eRD arrangements in line with practice procedures.
- Monitor patients receiving eRD and support those who have fallen off the process.
- Assist with monitoring requirements for patients prescribed medicines under shared care agreements.
- Support safe and cost-effective prescribing in accordance with local formularies and guidance.
Medicines Reconciliation
- Undertake medicines reconciliation for non complex discharge summaries and clinical correspondence.
- Process medication related communications from secondary care, community pharmacies and other healthcare providers.
- Update clinical systems accurately following medication changes.
- Escalate high-risk or complex medication changes to the Clinical Pharmacists.
Clinical Support and Patient Care
- Conduct simple medication reviews within agreed competency and protocols.
- Support patients with medicines adherence and lifestyle interventions.
- Deliver blood pressure and cholesterol lifestyle review appointments.
- Undertake inhaler technique reviews and provide patient education.
- Prepare patients for Structured Medication Reviews by ensuring required monitoring and information is available.
Audit, Quality Improvement and Prescribing Safety
- Support delivery of medicines optimisation, prescribing safety and quality improvement initiatives.
- Undertake audits relating to high-risk medication monitoring.
- Assist with QOF, Prescribing Quality Scheme (PQS), CQC and internal audit programmes.
- Support implementation of MHRA alerts, medicines recalls and patient safety actions.
- Contribute to the monitoring and reporting of prescribing safety outcomes.
Training and Service Development
- Support the training of reception and administrative staff in medicines-related processes.
- Assist with the induction and development of junior pharmacy technicians and foundation pharmacists.
- Contribute to the development and review of pharmacy procedures and workflows.
- Participate in continuing professional development activities.
- Support ongoing service improvement and innovation within the pharmacy team.