Pharmacy Team Manager

Bestway Healthcare; Doncaster; Hybrid; GBP 34,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Holiday allowance

Pension

Employee discount

Qualifications opportunities

Career progression

Job summary

Well is seeking a Pharmacy Team Manager to lead a community pharmacy, focusing on people development, customer service and commercial success. You will own in-store performance and create a positive culture while ensuring safe, compliant operations.

The role emphasizes leading teams, delivering exceptional customer experiences and growing business in the local community, with support from a Responsible Pharmacist.

Qualifications

• Experience leading retail, hospitality, healthcare or customer-focused operations.
• Proven track record of coaching and developing teams.
• Strong commercial awareness and ability to spot growth opportunities.

Responsibilities

• Lead, motivate and develop a high-performing team in-store.
• Manage day-to-day operations to run the pharmacy efficiently.
• Grow prescriptions, retail sales, profitability and market share.
• Deliver outstanding customer service and a welcoming experience.
• Recruit, coach and develop colleagues to reach their potential.
• Build relationships with local customers, GP surgeries and healthcare professionals.
• Collaborate with the Responsible Pharmacist to ensure safe, compliant operations.

Skills

Team leadership

Retail management

Customer service

Commercial awareness

Communication

Organisational skills

Job description

Pharmacy Team Manager

Are you an experienced retail leader who thrives on developing people, delivering outstanding customer service, and driving commercial success? We're looking for an inspiring Pharmacy Team Manager to lead one of our community pharmacies. You don't need to come from a pharmacy background – if you're passionate about leading high-performing teams, delivering exceptional customer experiences, and achieving results, we'll provide the support you need to succeed in this rewarding healthcare environment.

About the Role

As a Pharmacy Team Manager, you'll be responsible for the overall performance of the pharmacy, ensuring it delivers an exceptional experience for every patient and customer.

• Lead, motivate and develop a high-performing team, creating a positive and engaging culture.
• Take ownership of the day-to-day operation of the pharmacy, ensuring it runs efficiently and effectively.
• Drive business performance by growing prescriptions, retail sales, profitability and local market share.
• Deliver outstanding customer service and ensure every customer receives a welcoming, professional experience.
• Recruit, coach and develop colleagues, helping them reach their full potential.
• Build strong relationships with local customers, GP surgeries and healthcare professionals, making your pharmacy an important part of the local community.
• Work closely with the Responsible Pharmacist to ensure the pharmacy operates safely, ethically and in line with all regulatory requirements.

What We're Looking For

We're looking for someone with proven leadership experience who enjoys taking ownership, inspiring teams and delivering results. You'll have:

• Experience managing a retail, hospitality, healthcare or customer-focused operation.
• A track record of leading, coaching and developing successful teams.
• Strong commercial awareness with the ability to improve performance and identify opportunities for growth.
• Excellent communication and relationship-building skills.
• Great organisational skills and the ability to prioritise in a fast-paced environment.
• A positive, resilient approach with a passion for continuous improvement.

Why Join Well?

This is a fantastic opportunity for an ambitious retail leader looking to build a rewarding career in healthcare. You'll combine everything you enjoy about retail leadership - leading people, serving customers, driving performance and developing teams - with the opportunity to make a genuine difference to people's health and wellbeing every day.

No two days are the same, and you'll enjoy the challenge of balancing customer service, commercial performance and operational excellence while leading a team that's passionate about improving local communities.

Our Benefits

• Highly competitive salary
• Performance bonus scheme
• Generous holiday allowance, including bank holidays
• Pension scheme
• Employee discount scheme
• Opportunities to gain further qualifications
• Excellent learning, development and career progression opportunities

Diversity & Inclusion

At Well, we're proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether you're looking for an accessible pharmacy, flexible working or a part-time opportunity, we'll help find the right role for you. If you require any reasonable adjustments during our recruitment process, we'll be happy to accommodate you.

Please note that due to the high volume of applications we receive, we're unable to provide individual feedback to every applicant. If you haven't heard from us within 28 days of submitting your application, unfortunately your application has not been successful on this occasion.