Pharmacy QC Service Manager (SQCL)

North Tees & Hartlepool NHS Foundation Trust; Stockton-on-Tees; On-site; GBP 45,000 - 65,000; Full time

Job summary

A regional NHS trust is looking for a service manager to oversee day-to-day operations in a Quality Control Laboratory. This role requires leadership in managing teams and ensuring compliance with quality standards, focusing on delivering exceptional service to NHS and private customers. Ideal candidates will have extensive experience in GMP/GLP, excellent communication skills, and relevant postgraduate qualifications. The position offers personal and professional development opportunities in a supportive work environment.

Benefits

Health and well-being initiatives

Personal and professional development opportunities

Staff recognition programs

Qualifications

• Extensive experience in Good Manufacturing Practice (GMP) / Good Laboratory Practice (GLP).
• Experience in managing teams and dealing with workforce issues.
• Significant experience in strategic change management.

Responsibilities

• Monitor departmental performance through KPIs and ensure staff development.
• Lead and manage a team for effective service delivery.
• Ensure compliance with safety and quality standards.

Skills

Leadership

Communication

Team Management

Operational Oversight

Quality Improvement

Education

Postgraduate degree in a relevant field

Management and leadership postgraduate

Post registration qualification in relevant area

Tools

Laboratory testing equipment

Quality control software

Job description

This advert may close early due to high volume of applications.

This service manager post will provide the day to day operational leadership and management required for the day to day delivery of all services from pharmacy Stockton Quality Control Laboratory (SQCL).

SQCL is the largest NHS regional QC service delivering services across NENC but also to other parts of the UK. This includes to NHS and private customers.

The post holder will ideally have specialist knowledge in pharmaceutical Quality Assurance and will require operational expertise and extensive experience of delivery of technical and professional services.

Advert may close once sufficient number of applications is reached

Main duties of the job

Responsible for all operational aspects of services across the department, the post holder will monitor performance through agreed KPIs, ensure staff competence and development for robust delivery of all services, and ensure all risks to service are logged, mitigated and managed via trust governance systems and processes.

Leadership and management of a team will be the fundamental part of this role. Coupled with technical expertise this will be key in ensuring the service delivery is responsive, collaborative and transparent.

About us

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts.

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We recruit for values and "Together we are North Tees & Hartlepool

Job responsibilities

Working closely with the business and customer services leads and the quality lead will be essential, as will motivating and developing the senior management within the service as well as inspiring the whole QC team to develop and deliver a service fit for the current and future needs of all customers.

The post holder will need to work closely with the Chief Pharmacist and be part of the Senior Pharmacy Leadership Team (SPLT). If you feel you meet these requirements please contact us on the details below for a visit and chat.

Please see detailed Job Description for full details of the role.

The Post holder will be an integral member of the Senior Management Team in Pharmacy ensuring the effective delivery of the Stockton Quality Control Laboratory Service.

Stockton Quality Control Laboratory is an MHRA inspected laboratory who provide a service to the North East and North Cumbria and Yorkshire regions, offering a comprehensive range of quality control services, including microbiology and specialist ventilation systems testing.

Our Laboratory is located at the University Hospital of North Tees and offers the latest technology, which enables us to provide our customers with the best quality services and information.

We are looking for a dynamic team player who is responsible for leading and managing all aspects of the Quality Control functions, including overseeing laboratory testing, ensuring a safe, effective and compliant service.

This role combines operational oversight, people management and continuous quality improvement to ensure the service meets strict quality requirements

Person Specification

Qualifications

• Technical. Relevant field Post graduate ideally.
• Management and leadership post grad
• General Pharmaceutical Council (GPhC), the Health and Care Professions Council (HCPC), Royal Society for Chemistry (RSC) Royal Society for Biology (RSB) Royal Pharmaceutical Society (RPS)
• Post registration qualification in relevant area or equivalent experience such as PTQA
• Qualification to master's level in relevant area of expertise or working towards.

Experience

• Extensive experience in Good Manufacturing Practice (GMP) / Good Laboratory Practice (GLP)
• Significant experience of managing teams within a performance framework and dealing with workforce issues
• Experience in leading strategic change within complex systems
• Significant post qualification experience in the analytical techniques used in pharmaceutical quality control
• Experience of advising, assisting, mentoring and providing feedback to others to encourage and inspire the development of work related competencies and long-term career growth
• Significant experience in liaising with staff, personnel and union representatives in resolving grievance or disputes in the workplace. Undertaking sickness absence & disciplinary reviews
• Evidence of a range of publications (papers or posters) relevant to stage of career

Personal Attributes

• Ability to communicate clearly and confidently and work with a wide range of staff and audiences from different backgrounds who may have differing points of view
• Able to reach balanced and mature judgement in the face of adversity and complexity
• Effectively deals with work related problems, pressure and stress in a professional and positive manner
• Courage of conviction; having the personal courage to address difficult issues in the face of potential opposition

Knowledge

• Proven track record of leadership, managing redesign and organisational change within Teams
• Specialist QC Professional requires detailed current knowledge of: MHRA Guide to Good Manufacturing Practice, and the British and European pharmacopeial requirements for raw materials, intermediates, and finished products.
• Knowledge of technical areas of pharmacy, including pharmaceutical manufacturing, procurement, auditing and unlicensed medicines
• Knowledge of or experience in coaching and mentoring practices and tools

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.