Pharmacy Healthcare Assistant (Godalming- Surrey )

Kamsons Pharmacy; Godalming; Hybrid; GBP 12,000 - 17,000; Full time

Job summary

Kamsons Pharmacy in Godalming is seeking a friendly, professional team member to provide customer-focused service in a busy retail pharmacy. Excellent communication and the ability to multitask in a fast-paced environment are essential.

You will handle till processes, dispense under supervision, and support health services training. Previous pharmacy or retail experience is an advantage, with training provided including Healthcare Assistant course.

Qualifications

• Previous pharmacy or retail experience is an advantage, but training will be provided.
• Healthcare Assistant course to be completed as part of training.

Responsibilities

• Follow till processes, sales of OTC meds, cashing up, and weekly cash sheets.
• Follow medicines sales protocol and use 2WHAM questioning technique.
• Advise patients on medicines and general health topics.
• Receive and hand out prescriptions under supervision of Pharmacist.
• Order stock to meet demand and minimize expiry losses.
• Maintain tidy displays and implement price changes.
• Keep sales/back shop areas clean and orderly.
• Process invoices and paperwork per procedures.
• Support extra services such as stop smoking advice or BP checks.
• Accurately label and dispense prescriptions.

Skills

Customer service

Communication

Teamwork

Cash handling

Attention to detail

Job description

Thursday 1 pm to 6:30 pm and Friday 9:00am to 6:30pm (with a one hour unpaid break)

We are looking for an applicant to provide a friendly, caring and professional service to our customers. Excellent communication skills are needed to ascertain customer needs whether this be purchasing medicines, seeking advice or collecting prescriptions within the pharmacy.

You will need to work effectively as part of a hardworking team in a busy fast paced environment, be able to prioritize a varied workload and effectively multi-task.

Duties and responsibilities will include:

• Follow till processes including sales of over the counter medication and pharmacy merchandise, cashing up, running reports and completing cash sheets weekly.
• Follow the sale of medicines protocol and use the 2WHAM questioning technique
• Provide advice to patients on the use of medicines as well as general health and lifestyle matters.
• Receive and hand out prescriptions under the supervision of the Responsible Pharmacist.
• Collect necessary prescription charges and ensure that the patient declaration on the reverse of prescription is correctly filled in and signed by the patient or representative.
• Order sufficient stock in line with company procedures to meet customer demand whilst minimizing losses due to date expiry.
• Maintain attractive looking displays that are tidy and pulled forward. Implement any price changes or promotions.
• Undertake all necessary housekeeping duties so that sales and back shop areas are kept clean and tidy.
• Process invoices and paperwork in a timely manner following company procedures.
• Participate in the delivery of any additional services (stop smoking advice, blood pressure testing etc) for which you will have received adequate training.
• Accurately labelling and dispensing prescription against a prescription.

Previous pharmacy or retail experience is an advantage although we are willing to train the right candidate. You will be required to complete the Healthcare Assistant course as part of your training.

Job Types: Permanent

Ability to commute/relocate:

• Godalming GU7 1NJ: reliably commute or plan to relocate before starting work (required)