Pet Retail Sales Associate — Customer Care & Pet Expertise

Petstock Group; Birkenhead; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Mental health support

Staff discounts

Wellbeing programs

Job summary

Petstock Birkenhead Point is seeking an enthusiastic team member to deliver outstanding customer service and educate customers on pet care and products. You will handle sales transactions, maintain store presentation, and stay up-to-date with product knowledge to support a safe, friendly shopping environment.

Join a team that values passion for pets, community, and a positive culture, with opportunities to contribute to sustainability and local community initiatives.

Qualifications

• Passion for animals and providing the best customer service.
• Experience in a similar retail environment.
• Ability to lift products up to 20kgs.
• Willingness to work weekends and public holidays.

Responsibilities

• Provide exceptional customer service with memorable, meaningful interactions.
• Educate customers on the best care and products for their pets.
• Complete memorable sales transactions, aiming to reach set store sales goals.
• Maintain a consistently high standard of store presentation while ensuring new stock is displayed and replenished.
• Demonstrate initiative by keeping knowledge up to date on pet care, products, and services.
• Contribute to a fun, supportive in-store culture where the team enjoys coming to work.
• Strong safety mindset with commitment to create a culture of safety within the team.

Skills

Customer service

Sales targets

Interpersonal skills

Physical fitness

Weekend availability

Job description

Petstock Birkenhead Point is seeking an enthusiastic team member to deliver outstanding customer service and educate customers on pet care and products. You will handle sales transactions, maintain store presentation, and stay up-to-date with product knowledge to support a safe, friendly shopping environment.

Join a team that values passion for pets, community, and a positive culture, with opportunities to contribute to sustainability and local community initiatives.