Pet Nutrition & Veterinary Support Specialist

Hill's Pet Nutrition; Woking; On-site; GBP 32,000 - 35,000; Full time

Job summary

Colgate-Palmolive is seeking a Dietary Consultant in Surrey, England on a 12-month fixed-term contract. You will deliver exceptional customer service across telephone, email, social media and written correspondence, serving as a key brand ambassador for Hill's pet care ranges and ensuring timely, empathetic resolutions.

Reporting to the Customer Service Supervisor, you will uphold service levels, manage quality reports, and support the Veterinary Consultation Service along with 100% Satisfaction

Qualifications

• Must be a Registered Veterinary Nurse or an Animal Nutritionist.
• Experience with veterinary clinical protocols or animal nutrition care.
• Ability to quickly learn new systems and customer interaction tools.
• Proficiency in Microsoft Word and Excel and Google Docs/Sheets.

Responsibilities

• Serve as the primary point of contact for customer enquiries via email, phone, social media and written correspondence.
• Uphold Consumer Service Levels and Standards while recording and processing information accurately.
• Manage and escrow sensitive quality reports according to business procedures.
• Administer programs like 100% Satisfaction Guarantee claims, Urolith Analysis, and Veterinary Consultation support.
• Maintain and refine operational protocols and statistics for department efficiency.
• Support the Veterinary Consultation Service.
• Attend sales meetings and technical training as the Customer Service representative.

Skills

Customer service

Veterinary knowledge

Learning ability

MS Office

Google Workspace

Education

Registered Veterinary Nurse

Animal Nutritionist

Tools

Microsoft Office Suite

Google Workspace

Job description

Colgate-Palmolive is seeking a Dietary Consultant in Surrey, England on a 12-month fixed-term contract. You will deliver exceptional customer service across telephone, email, social media and written correspondence, serving as a key brand ambassador for Hill's pet care ranges and ensuring timely, empathetic resolutions.

Reporting to the Customer Service Supervisor, you will uphold service levels, manage quality reports, and support the Veterinary Consultation Service along with 100% Satisfaction