PET-CT Healthcare Assistant

NHS Jobs; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

InHealth is seeking a PET-CT Healthcare Assistant to support our clinical team and deliver exceptional patient care in a fast-paced imaging environment at our Kings Cross site in London.

You will welcome patients with warmth, prepare them for examinations, and provide reassurance throughout their visit while maintaining privacy and dignity and supporting clinicians to ensure a smooth patient journey.

Qualifications

• Experience working with patients or customers is essential.
• Excellent verbal and written communication skills are required.
• Understanding of patient confidentiality and data protection is important.
• Ability to work effectively as part of a clinical team.
• Ability to prioritise tasks and manage competing demands.

Responsibilities

• Welcome patients with warmth and professionalism, safeguarding privacy, dignity and comfort.
• Confirm patient identity and assist with pre-scan consent and data protection documents.
• Prepare patients for procedures and provide reassurance and chaperoning where required.
• Explain examination details and support clinicians to ensure patient understanding and comfort.
• Document patient medical history accurately using clerking forms.
• Enter patient information into management systems accurately and keep records up to date.
• Support consumables, stock control, and supplies across units, coordinating flow of patients and activities.
• Maintain safety, cleanliness and infection control in line with policies.
• Adhere to data protection legislation and professional standards in every interaction.

Skills

Patient care

Communication

Data protection

Teamwork

Prioritisation

Job description

PET-CT Healthcare Assistant Specialist Imaging Centre, Kings Cross, London

Be the reassuring face of healthcare. Make every patient experience count.

At InHealth, we believe that making healthcare better starts with the people who care. Our PET-CT teams play a vital role in delivering outstanding diagnostic services, helping patients access the care they need and supporting clinical teams to make a real difference to people's lives.

As a PET-CT Healthcare Assistant, you'll be at the heart of the patient experience. From welcoming patients with warmth and compassion to preparing them for their examinations and supporting our clinical practitioners, you'll help ensure every visit is as smooth, comfortable and reassuring as possible. Working in a dynamic and fast-paced specialist imaging environment, you'll combine your excellent communication skills with a caring, organised and proactive approach to support the delivery of safe, efficient and high-quality patient care. If you're passionate about helping people, enjoy working as part of a team and want to make a meaningful difference every day, we'd love you to join us.

What you'll be doing

As a PET-CT Healthcare Assistant, you'll play an essential role in supporting our clinical team and ensuring patients receive exceptional care throughout their visit.

Putting patients first

• Welcome patients to the clinic with warmth and professionalism, acting as their advocate and ensuring their privacy, dignity and comfort are always respected.
• Confirm patient identity and support the completion of pre-scan consent and data protection documentation.
• Obtain and accurately document relevant patient medical history using the appropriate clerking forms.
• Prepare patients for clinical procedures, providing reassurance and chaperoning where required.
• Support patients by explaining relevant examination details, working alongside practitioners to ensure they feel informed and comfortable.
• Assess patients' condition following procedures and promptly report any changes or concerns to the appropriate clinical staff.
• Assess patient suitability for procedures and undertake intravenous cannulation in accordance with your training, competence and departmental protocols.

Supporting clinical excellence

• Provide essential clinical and administrative support to practitioners, helping to ensure the smooth and efficient delivery of patient care.
• Maintain a safe, clean and organised clinical environment in line with InHealth's Health and Safety and Infection Control policies.
• Identify and manage clinical risks within your designated working area, escalating concerns appropriately.
• Support the effective flow of patients and clinical activities throughout the day.
• Help manage an unpredictable workload, remaining calm, professional and focused when working under pressure.

Keeping our service running smoothly

• Accurately enter patient information into our patient management systems, ensuring records are complete, up to date and securely maintained.
• Answer telephone calls, take messages and ensure information reaches the appropriate team members.
• Support the ordering and replenishment of consumables, laundry and patient gowns.
• Take responsibility for stock control, organisation and management of supplies and equipment across our mobile units.
• Work collaboratively with colleagues to ensure the department operates efficiently and patients receive a seamless experience.

Safety, confidentiality and professionalism

• Maintain the highest standards of patient confidentiality and information security, adhering to relevant data protection legislation and company policies.
• Follow all clinical procedures, Health and Safety requirements and Infection Control guidelines.
• Demonstrate a professional, caring and responsible approach in every interaction with patients, colleagues and visitors.

What we're looking for

We're looking for someone who is passionate about patient care, enjoys helping others and takes pride in delivering an exceptional experience.

You’ll bring

• Experience working with patients or customers, with the ability to respond to queries sensitively and professionally.
• Excellent verbal and written communication skills.
• Strong listening skills and the ability to communicate information clearly and logically.
• An understanding of patient confidentiality, data protection and the importance of safeguarding personal information.
• Confidence in prioritising tasks and managing competing demands.
• The ability to follow instructions and work effectively alongside clinical colleagues.
• A flexible and adaptable approach to working patterns, with a willingness to respond to changing clinical requirements and short-notice adjustments.

Just as importantly, you'll be someone who

• Is naturally caring, approachable and compassionate.
• Takes pride in making patients feel welcome, comfortable and supported.
• Remains calm and organised in a busy clinical environment.
• Is proactive, reliable and willing to get involved wherever needed.
• Enjoys working as part of a supportive and collaborative team.
• Is committed to maintaining high standards of safety, professionalism and patient care.

Ready to make a difference? At InHealth, every role matters. As a PET-CT Healthcare Assistant, you'll be making a meaningful contribution to the patient journey, supporting our clinical teams and helping deliver the outstanding diagnostic services our patients depend on.

If you're looking for a rewarding opportunity where your compassion, teamwork and dedication can make a real difference, we'd love to hear from you.