Deputy Manager – Lead Pet Care & Team Excellence

Pets at Home; Wilmslow; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Industry training

Colleague discounts

Career development

Job summary

Pets at Home in Bangor is seeking a Deputy Manager to lead our Pet Care Centre team. You’ll partner with the Store Manager to drive performance, coach colleagues, and deliver a warm, high‑quality customer experience for pets and their people.

You’ll manage day‑to‑day operations, stock control, merchandising, and compliance, while fostering a fun, inclusive culture and ensuring operational excellence. Flexibility to cover a 7‑day rota, including weekends, is essential.

Qualifications

• Have experience of running a team in a busy retail, hospitality or customer‑focused environment as a manager / supervisor.
• Worked with KPI’S and driven team performance.
• A passion for people, coaching, developing, and motivating those around you to do their best.
• A love for delivering great results and an eye for operational excellence.
• Strong communication and organisational skills, you keep calm, even on the busiest days.
• Flexibility to work a 7-day rota including weekends and bank holidays.

Responsibilities

• Leading from the front setting the tone, inspiring your team, and driving performance every step of the way.
• Managing store operations, from stock control and merchandising to operational excellence and compliance.
• Creating a culture of fun, inclusivity, and collaboration where everyone feels welcome and supported.
• Delivering a best-in-class customer experience, tailored advice, expert support, and genuine care for every visitor .....and their pets!
• Living and breathing our values to help us become the Best Pet Care Business in the World.

Skills

Team leadership

KPI driven

People coaching

Operational excellence

Communication

Flexibility

Job description

Pets at Home in Bangor is seeking a Deputy Manager to lead our Pet Care Centre team. You’ll partner with the Store Manager to drive performance, coach colleagues, and deliver a warm, high‑quality customer experience for pets and their people.

You’ll manage day‑to‑day operations, stock control, merchandising, and compliance, while fostering a fun, inclusive culture and ensuring operational excellence. Flexibility to cover a 7‑day rota, including weekends, is essential.