Personal Travel Expert - Southampton

Audley; Southampton; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Holiday 25 days rising to 30

Birthday day off

Healthshield health plan

Staff travel discounts

WellHub wellbeing platform

Job summary

Audley Travel is expanding into UK Retail stores. As a Personal Travel Expert in Southampton, you will own the client relationship from first contact to post-trip engagement and convert store footfall into long-term travel planning.

You will combine proactive sales with travel expertise, collaborating with Country Specialists to design and sell tailor-made holidays. You’ll work in a vibrant retail environment, delivering a premium Audley experience and growing repeat business while aligning with

Qualifications

• Experience in a sales-driven, client-facing role in travel or premium service.
• Strong consultative selling skills and ability to convert opportunities.
• Ability to build meaningful client relationships and deliver high service levels.
• Commercial awareness focusing on immediate results and long-term value.
• Excellent communication and collaboration skills.
• Proficient with Office 365 (Word, Excel, SharePoint, Outlook).

Responsibilities

• Proactively engage retail customers and convert footfall into opportunities.
• Design and sell holidays, taking ownership of pace, follow-up and bookings.
• Own end-to-end client relationships from first contact to post-trip engagement.
• Collaborate with Country Specialists to create itineraries.
• Deliver a seamless client journey aligned to the Audley Way.
• Support in-store events and client engagement activities.

Skills

Sales experience

Client relationship management

Consultative selling

Commercial awareness

Communication skills

Team collaboration

Office 365

Tools

MS Word

Excel

SharePoint

Outlook

Job description

Vacancy NoVN1153AdvertAs Audley Travel celebrates 30 years of creating extraordinary journeys, we’re opening a brand-new chapter as we expand into UK Retail stores. We’d love you to be part of this exciting journey, helping shape this milestone retail experience from the very beginning.Your Journey Starts with UsFor over 30 years, we’ve been crafting tailor-made travel experiences that reflect each client’s unique perspective of the world, helping them create truly unforgettable memories. Behind every exceptional trip is a team of passionate experts, and this is your opportunity to be part of it.When you join Audley Travel, you become part of a supportive, collaborative community that’s invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact. See more about life at Audley Travel!The OpportunityAs a Personal Travel Expert, you will be the owner of the client relationship within an Audley Travel retail store, delivering a seamless end-to-end experience from first interaction through to post-trip engagement and future travel planning.You will combine proactive sales, relationship management, and travel expertise to convert retail footfall into long-term client relationships, while working collaboratively with Country Specialists to deliver a premium, personalised travel experience.Key responsibilities include:Sales & PerformanceProactively engage retail customers and convert footfall into high-quality opportunitiesGenerate demand and build a strong forward-looking pipelineDesign and sell holidays, taking ownership of pace, follow-up and booking confidenceClient ExperienceOwn the end-to-end client relationship from first interaction through to post-trip engagementDeliver a seamless client journey aligned to the Audley WayDesign and sell fully transactable holidays independently within defined product areas (e.g. cruise, beach and selected short-haul journeys), taking ownership of pace, confidence and booking completionCollaborate on tailor-made Audley holidays that require Country Specialist expertise, co-creating more complex itineraries while retaining full ownership of the client relationshipUse sound judgement to determine when to lead independently versus when to involve specialist expertise, ensuring the right approach for each clientBuild long-term client relationships to drive repeat business and future travel planningResolve client issues and ensure consistently high standards of service at all stagesCollaborationWork in partnership with Country Specialists to co-create itineraries where requiredRetain ownership of the client relationship while collaborating to deliver destination expertiseContribute to a one team environment, supporting colleagues to maintain continuity for clientsRetail Experience & BrandCreate engaging, personalised interactions with all store visitorsInspire travel through effective storytelling and questioningAct as a brand ambassador within the retail environmentSupport in-store events and client engagement activityWe offer both full-time and part-time opportunities with flexible shift patterns across the week.Full-Time: 37 hours per week, worked across 5 days out of 7, with a base salary of £29,000 plus commission.Part-Time: Minimum 22 hours per week, worked across 3 days out of 7, with a pro-rata salary based on contracted hours.Both roles include evening and weekend shifts as part of a rota, and colleagues will typically enjoy one full weekend off each monthStore opening hours: Monday–Friday: 10:00am–8:00pm | Saturday: 9:00am–7:00pm | Sunday: 10:30am–5:00pmWhat You’ll Bring to the TeamYou’ll bring experience in a sales-driven, client-facing role, specifically within travel or a premium service environment - alongside strong consultative selling skills, you’ll have the ability to convert opportunities and build meaningful relationships with clients.Additional experience required:Ability to manage end-to-end client relationships and deliver high levels of serviceCommercial awareness with a focus on both immediate results and long-term client valueConfident working in a fast-paced retail environment and engaging customers proactivelyStrong communication and collaboration skillsPassion for delivering exceptional, personalised client experiencesGood understanding of Office 365 including MS Word, Excel, SharePoint and OutlookEmbodies the Audley values of being positive, being the difference, being one team and being passionate about travelWhy Audley TravelAlongside competitive salaries and benefits that support your well-being, you’ll find a role that inspires you, challenges you, and connects you to something bigger. If you’re passionate about travel and seeking a career that excites, rewards, and grows with you, Audley Travel is where your journey begins.There’s more:Holiday - 25 days rising to 30 days with length of serviceA day off for your birthdayA day off for volunteering to support a charity, local support group or community work of your choiceAccess to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counsellingEnhanced family leave & pension schemeLife insuranceDiscounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websitesWellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing appsBenefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailersWe welcome you to speak to our recruitment team at any point during your hiring process, if you have any specific questions before this please contact us on [e-mail] believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!Ready to turn your travel passion into a career? Apply now to start your journey at Audley Travel!CountryUnited KingdomLocationRetail; SouthamptonSalary£29,000 + Commission