Store Manager - Poole

Audley Travel; Poole; On-site; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Private Medical Insurance

Holiday 25 days rising to 30 days

Birthday day off

Volunteer day off

Healthshield health plan

Life insurance

Staff travel discounts

Job summary

Audley Travel is expanding into UK Retail stores and seeks a Store Manager to lead a concession within a retail location. You will be responsible for overall store performance, sales growth, service standards, and team leadership while actively selling holidays and supporting client demand.

You will recruit and coach the team, drive a proactive sales culture and build local market presence, ensuring a premium client experience aligned to the Audley Way.

Qualifications

• Proven experience leading a team in travel sales or premium service-led environment.
• Coaching and developing others to achieve high performance.
• Balancing leadership with hands-on selling.
• Organised and able to manage multiple priorities in a fast-paced environment.
• Proactive and able to build relationships internally and externally.
• Passion for delivering exceptional client experiences.
• Proficiency with Office 365 (Word, Excel, SharePoint, Outlook).

Responsibilities

• Own overall store performance including sales, conversion, profitability & service delivery.
• Lead, recruit, coach and performance manage the store team; conduct 1-2-1s and reviews.
• Champion a client-first culture & ensure exceptional service at all stages.
• Grow local pipeline via marketing, events, partnerships & networking.
• Oversee store operations, rota planning and act as senior Audley representative in-store.

Skills

Coaching

Leadership

Prioritisation

Relationship-building

Client experience

Office 365

Audley values

Tools

Office 365

Job description

As Audley Travel celebrates 30 years of creating extraordinary journeys, we’re opening a brand-new chapter as we expand into UK Retail stores. We’d love you to be part of this exciting journey, helping shape this milestone retail experience from the very beginning.

Your Journey Starts with Us

For over 30 years, we’ve been crafting tailor-made travel experiences that reflect each client’s unique perspective of the world, helping them create truly unforgettable memories. Behind every exceptional trip is a team of passionate experts, and this is your opportunity to be part of it.

When you join Audley Travel, you become part of a supportive, collaborative community that’s invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact.

See more about life at Audley Travel!

The Opportunity

As a Store Manager, you will be the commercial and operational leader of an Audley Travel concession within a retail store, with accountability for overall store performance, including sales, conversion, profitability, service standards, and team leadership.

You will lead and develop a team of Personal Travel Experts and an Assistant Manager, while also actively selling and supporting client demand. You will create a proactive, relationship-led sales culture, grow local market presence, and ensure a consistently premium client experience aligned to the Audley Way.

Key responsibilities include:

Store Performance & Sales

• Own overall store performance, including sales, conversion, profitability, and service delivery
• Drive a proactive sales culture that converts footfall and builds a strong future pipeline
• Actively sell holidays and step in to support client demand where required

Team Management

• Lead, recruit, coach and performance manage the store team
• Conduct regular 1-2-1s and performance reviews to support development
• Set clear objectives and development plans for team members
• Create a culture of engagement, collaboration and accountability

Client Experience

• Champion a client-first culture, ensuring exceptional service at every stage and embed the Audley Way
• Ensure strong client ownership and seamless collaboration with Country Specialists
• Act as escalation point for client issues and resolve effectively

Commercial & Local Growth

• Grow local pipeline through marketing, events, partnerships and networking
• Build and maintain Audley’s presence within the local community
• Drive repeat business and long-term client relationships

Operations & Leadership

• Ensure effective rota planning, coverage, and store operations
• Act as the senior Audley representative in store
• Share insights and feedback to support continuous improvement

This is a full time opportunity with flexible shift patterns across the week. You’ll work 37 hours per week, worked across 5 days out of 7, including evening and weekend shifts as part of a rota, and colleagues will typically enjoy one full weekend off each month.

Store opening hours: Monday–Saturday: 9:00am–6:00pm | Sunday: 10:00am–4:00pm.

What You’ll Bring to the Team

You’ll bring proven experience leading a team in a travel sales or premium service-led environment, with a strong track record of delivering sales performance and driving commercial results.

Additional experience required:

• Confident coaching and developing others to achieve high performance
• Comfortable balancing leadership responsibilities with hands‑on selling
• Organised and able to manage multiple priorities in a fast‑paced environment
• Proactive and able to build relationships internally and externally
• Passion for delivering exceptional client experiences
• Good understanding of Office 365 including MS Word, Excel, SharePoint and Outlook
• Embodies the Audley values of being positive, being the difference, being one team and being passionate about travel

Why Audley Travel

Alongside competitive salaries and benefits that support your well-being, you’ll find a role that inspires you, challenges you, and connects you to something bigger. If you’re passionate about travel and seeking a career that excites, rewards, and grows with you, Audley Travel is where your journey begins.

There’s more:

• Private Medical Insurance
• Holiday - 25 days rising to 30 days with length of service
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Enhanced family leave & pension scheme
• Life insurance
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
• Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers

We welcome you to speak to our recruitment team at any point during your hiring process, if you have any specific questions before this please contact us on [e-mail].

We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!