Personal Lines Account Handler

Reed; West Midlands; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Bonus scheme

Office-based

Job summary

Reed in Halesowen is seeking an experienced Personal Lines Account Handler to manage a portfolio of personal lines clients, delivering exceptional service and ensuring policies stay suitable and up to date.

You will handle renewals, MTAs and new business enquiries across Home, Motor, Travel and related products, liaising with insurers for competitive terms and maintaining detailed client records. Office-based, Monday–Friday.

Qualifications

• Experience as a Personal Lines Account Handler within an insurance brokerage or insurer environment.
• Strong knowledge of personal lines insurance products.
• Excellent communication and customer relationship skills.
• Highly organised with strong attention to detail.

Responsibilities

• Managing renewals, MTAs and new business enquiries.
• Handling Home, Motor, Travel and associated products.
• Providing tailored insurance advice and determining appropriate cover.
• Liaising with insurers to obtain competitive terms and best client outcomes.
• Maintaining accurate records and managing the full client journey.
• Delivering proactive, customer-focused service with attention to detail.

Skills

Personal lines knowledge

Communication skills

Organised

Team-oriented

Job description

Personal Lines Account Handler - Halesowen

Salary: Up to £40,000

Hours: Monday to Friday, 9am-5pm

Office-Based Role

Role Overview

Are you an experienced and customer-focused Personal Lines Account Handler looking for your next opportunity? Our client, a well-established and highly respected insurance brokerage, is seeking a proactive professional to join their growing team in Halesowen. You'll be responsible for managing a varied portfolio of personal lines clients, delivering exceptional service while ensuring policies remain suitable and up to date.

Key Responsibilities

• Managing renewals, mid-term adjustments (MTAs), and new business enquiries
• Handling a range of personal lines products, including Home, Motor, Travel, and associated products
• Providing tailored insurance advice and identifying appropriate levels of cover
• Liaising with insurers to obtain competitive terms and secure the best outcomes for clients
• Maintaining accurate records and managing the full client journey
• Delivering a proactive, customer-focused service with attention to detail

What We're Looking For

• Experience as a Personal Lines Account Handler within an insurance brokerage or insurer environment
• Strong knowledge of personal lines insurance products
• Excellent communication and customer relationship skills
• Highly organised with strong attention to detail
• Confident working as part of a supportive, office-based team

What's on Offer

• Salary up to £40,000, depending on experience
• Bonus scheme
• Supportive, reputable brokerage environment
• Monday to Friday, 9am-5pm, office-based